• Report: #709732
Complaint Review:


  • Submitted: Thu, March 24, 2011
  • Updated: Mon, April 04, 2011

  • Reported By: dln53 — Clearwater Florida United States of America
21031 Picasso Ct. Suite H-104 Land O Lakes, Florida United States of America

eCigPros.com Owner/President-Bill Branum Will not refund money for product/ No signs or sales receipt stating "All sales Final" or "No Rufunds". Land O Lakes, Florida

*Author of original report: I received a Full Refund---Immediately!

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On 3/13/2011 I purchased a starter kit from e-Cig Pros at the Oldsmar Flea Market, Oldsmar, FL. Price in cash $85.60. The gal that handles the sales was Christy.
When I got home I unpacked the kit so to charge it according to instructions. Finally found the atomizer with some help (it was oddly packed). The next mornign I tried the e-cig and about gagged. I had my roommate try it. He too gagged and made a face. Just then a friend(who smokes e-cigs)stopped by. He tried it and gave the same reaction. I then packed everything up and waited for the next weekend so I could return it.
t On 3/19/2011he sales gal, Christy was there again. She tried it & had a very similar reaction. She changed the atomizer & said 'Just smoke this one out, it should taste better. You can also come back out & try different flavors.(If there is a break in period that should be stated)I then said I just wanted to return the kit. She stated they do not handle returns there and wrote down the number & person, Bill. I called him and he stated they do not issue refunds.NO WHERE IN THE BOOTH OR ON ANY RECEIPT IS THERE A STATEMENT 'ALL SALES FINAL'! NOWHERE!
It would seem to me that there is something that would cover refunds if they do not have a policy posted to the customer or shown on the receipt.
I cannot go out to the Flea Mkt. whenever I want. I just had a Hysterectomy and also have 4 active herniated discs in my back. Walking is an issue. But the fact remains on no signs or print regarding their refund/return policy.
So here I sit with a barely used product (which I consider faulty & below grade), out $85.60 cash & on a limited income.
I will report this to the Oldsmar Flea Market, the state, and also place 'Beware of Rip-off' ads on the internet---anything I can legally do to get my refund.
Bad news travels VERY quickly. I would think the would be interested in customer satisfaction not disapproval. I also think there is a law about refund policies not posted.

This report was posted on Ripoff Report on 03/24/2011 12:16 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ecigproscom/land-o-lakes-florida-33761/ecigproscom-ownerpresident-bill-branum-will-not-refund-money-for-product-no-signs-or-sa-709732. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

I received a Full Refund---Immediately!

AUTHOR: dln53 - (United States of America)

Dear Rip-Off Report,

When I informed the owner, Bill Branum that I had filed reports with the BBB and Rip-Off reports I quickly received and email stating to 'Bring my purchase to point of sale and a full refund will be mailed to me'. I promptly received my refund &the check cleared the bank.

I am now completeling my end of this dispute by removing this complaint as it has been settled  to my satisfaction-FULL REFUND!

I would also like to thank the BBB and Rip-Off reports for helping "Instill Fear' for what all that the bad press/reports would create.

Thank You,

Deb Nelson
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