Report: #977305

Complaint Review: Eclipse Automotive Technology

  • Submitted: Mon, December 03, 2012
  • Updated: Thu, March 07, 2013
  • Reported By: Tito MotorMan — Birmingham Nationwide United Kingdom
  • Eclipse Automotive Technology

    Birmingham, Select State/Province
    United Kingdom

Eclipse Automotive Technology sell hard but product dont work Birmingham, United Kingdom

*UPDATE Employee: Easier to post here than to complain properly?

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Eclipse automotive were the most responsive supplier of diagnostics kit when trying to make me buy their pad but 3 months after owning their kit I soon figured it was the the biggest purchasing mistake I ever made. Nothing works and after looking into the competing products I regret my purchase. I was over charged and under delivered with a cheap Chinese knock off in expensive enclosures.

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#1 UPDATE Employee

Easier to post here than to complain properly?

AUTHOR: Eclipse - (United Kingdom)

First, and most importantly, Eclipse do not sell cheap "Chinese knock off" equipment.
We are Texa UK's largest diagnostic distributor and preferred supplier to some of the largest hauliers and fleet engineers in the industry.  Vehicle diagnostics is all we do and if Tito MotorMan's experience is (a)true and (b)widespread we would soon be out of business.

I've attempted to discover the real identity of Tito so I can check our support records.  As every diagnostic package we sell comes with 12 months telephone/email/fax support I was hopeful of finding a customer in the Birmingham area with a grievance - I can't.

The responsiveness Eclipse display in their sales is mirrored by the high level of support provided.  Should the complainant contact us we will investigate any issues or concerns he has.  Based on his report his products are still under warranty and contacting us as the (apparent) supplier should be the first course of action.
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