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Report: #1369608

Complaint Review: Econo Pick - Internet

  • Submitted:
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  • Reported By: Kathie — Snohomish Washington USA
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  • Econo Pick Internet USA

Econo Pick Econo Deals Logo on jacket upside down, no refund or replacement I think China Internet

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     I purchased a sports logo jacket from Econo Pick from an ad I saw online.  It was a Christmas gift. 

     When I received it, I didn't unfold it I just wrapped it up to give.  When the recipient of the gift opened it and held it up the sports team logo was upside down. 

     I contacted Econo Pick customer service and was assured I would get another jacket. 

     I never heard from them, so I emailed them again and again and again. 

     The first email I sent was 12/24/16.  I have emailed them 15 times since then. 

     Several times I was told I'd get a replacement jacket. 

     I sent them a picture of it 4 times per their request. 

     They are now saying they no longer carry the jacket....period that was it, no offer of refund or to select a different item. 

     I emailed two days ago and told them I wanted a refund....their reply back was "I'll see if I can get you a partial refund."  Huh???  Why should I accept a partial refund when some idiot in their company doesn't know up from down.  They are the ones who put the logo on upside down not me. 

     The jacket is unwearable.  I have requested a full refund.

     I have requested their company address, phone number and supervisor's name 3 times with no response.

     The ad that I saw on Facebook for this jacket looked very legit, however, it did not state where the item was coming from.

     My actual first email to them was 12/1/16 when I noticed that the sizing said 5XL when I ordered a 2XL.  The response I got back was the jacket was coming from abroad and their sizing vaires.  I was given a sizing chart.

     Had I of known this was coming from China I would never have ordered it.

This report was posted on Ripoff Report on 04/25/2017 02:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/econo-pick/internet/econo-pick-econo-deals-logo-on-jacket-upside-down-no-refund-or-replacement-i-think-china-1369608. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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