Report: #308470

Complaint Review: Ed Hardy

  • Submitted: Tue, February 12, 2008
  • Updated: Tue, February 12, 2008
  • Reported By: Cliffside Park New Jersey
  • Ed Hardy
    www.edhardyshop.com
    Nationwide
    U.S.A.

Show customers why they should trust your business over your competitors...

This online shop caused a lot of headache to me and still is. I saw at Macy's nice Ed Hardy T-shirt, which was pretty expensive. After I checked the Ed hardy online shop it was on sale 50% off the price! I was very excited and ordered it from the site. I need to mention they require to send your photo id and credit card scan, which is very unconvinient. Most of the representatives are unavailable, so I spent a lot of time on the phone trying to reach them and make the purschase. After I received it I was surprised to see very very small (naroow) t-shirt, in which I guess nobody, even a small kid could fit!!!!! It was obvious defective item, that'e why I guess it was on sale, but nowhere on the site was mention it was defective (I tried on the Small size in the department store and it fitted perfectly).

So I called them the next day and explained the situation. Girl said to me that I can't return it, and I wondered why, she said because items on sale were not returnable. (Nowhere on site I didn't see any warning that I can't return sale item!!!) I replied that this was not sale, but defective item, nobody can fit in it!!! She still refused to agree with me. But after some time she called somebody else and they finally agreed to accept this item....

I am still waiting for refound, I hope everything will be fine, but this purschase costed me many time, energy and shipping costs!

Anomymous
Cliffside Park, New Jersey
U.S.A.
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This report was posted on Ripoff Report on 02/12/2008 10:41 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ed-hardy/nationwide/ed-hardy-on-line-shop-sent-defective-item-culver-city-california-308470. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Ed Hardy On-line shop: sent defective item

AUTHOR: Anomymous - (U.S.A.)

The Original Ripoff Report Text:
I had an unpleasent experience with this online shop. I saw at Macy's nice Ed Hardy T-shirt, which was pretty expensive. After I checked the Ed hardy online shop it was on sale 50% off the price! I was very excited and ordered it from the site. I need to mention they require to send your photo id and credit card scan, which is very unconvinient. Most of the representatives are unavailable, so I spent a lot of time on the phone trying to reach them and make the purschase. After I received it I was surprised to see very very small (naroow) t-shirt, in which I guess nobody, even a small kid could fit!!!!! It was obvious defective item, that'e why I guess it was on sale, but nowhere on the site was mention it was defective (I tried on the Small size in the department store and it fitted perfectly). So I called them the next day and explained the situation. Girl said to me that I can't return it, and I wondered why, she said because items on sale were not returnable. (Nowhere on site I didn't see any warning that I can't return sale item!!!) I replied that this was not sale, but defective item, nobody can fit in it!!! She still refused to agree with me. But after some time she called somebody else and they finally agreed to accept this item.... I am still waiting for refound, I hope everything will be fine, but this purschase costed me many time, energy and shipping costs! Anomymous Cliffside Park, New Jersey
U.S.A.
Respond to this report!

#2 Author of original report

Ed Hardy On-line shop: sent defective item

AUTHOR: Anomymous - (U.S.A.)

The Original Ripoff Report Text:
I had an unpleasent experience with this online shop. I saw at Macy's nice Ed Hardy T-shirt, which was pretty expensive. After I checked the Ed hardy online shop it was on sale 50% off the price! I was very excited and ordered it from the site. I need to mention they require to send your photo id and credit card scan, which is very unconvinient. Most of the representatives are unavailable, so I spent a lot of time on the phone trying to reach them and make the purschase. After I received it I was surprised to see very very small (naroow) t-shirt, in which I guess nobody, even a small kid could fit!!!!! It was obvious defective item, that'e why I guess it was on sale, but nowhere on the site was mention it was defective (I tried on the Small size in the department store and it fitted perfectly). So I called them the next day and explained the situation. Girl said to me that I can't return it, and I wondered why, she said because items on sale were not returnable. (Nowhere on site I didn't see any warning that I can't return sale item!!!) I replied that this was not sale, but defective item, nobody can fit in it!!! She still refused to agree with me. But after some time she called somebody else and they finally agreed to accept this item.... I am still waiting for refound, I hope everything will be fine, but this purschase costed me many time, energy and shipping costs! Anomymous Cliffside Park, New Jersey
U.S.A.
Respond to this report!

#3 Author of original report

Ed Hardy On-line shop: sent defective item

AUTHOR: Anomymous - (U.S.A.)

The Original Ripoff Report Text:
I had an unpleasent experience with this online shop. I saw at Macy's nice Ed Hardy T-shirt, which was pretty expensive. After I checked the Ed hardy online shop it was on sale 50% off the price! I was very excited and ordered it from the site. I need to mention they require to send your photo id and credit card scan, which is very unconvinient. Most of the representatives are unavailable, so I spent a lot of time on the phone trying to reach them and make the purschase. After I received it I was surprised to see very very small (naroow) t-shirt, in which I guess nobody, even a small kid could fit!!!!! It was obvious defective item, that'e why I guess it was on sale, but nowhere on the site was mention it was defective (I tried on the Small size in the department store and it fitted perfectly). So I called them the next day and explained the situation. Girl said to me that I can't return it, and I wondered why, she said because items on sale were not returnable. (Nowhere on site I didn't see any warning that I can't return sale item!!!) I replied that this was not sale, but defective item, nobody can fit in it!!! She still refused to agree with me. But after some time she called somebody else and they finally agreed to accept this item.... I am still waiting for refound, I hope everything will be fine, but this purschase costed me many time, energy and shipping costs! Anomymous Cliffside Park, New Jersey
U.S.A.
Respond to this report!

#4 Author of original report

Ed Hardy On-line shop: sent defective item

AUTHOR: Anomymous - (U.S.A.)

The Original Ripoff Report Text:
I had an unpleasent experience with this online shop. I saw at Macy's nice Ed Hardy T-shirt, which was pretty expensive. After I checked the Ed hardy online shop it was on sale 50% off the price! I was very excited and ordered it from the site. I need to mention they require to send your photo id and credit card scan, which is very unconvinient. Most of the representatives are unavailable, so I spent a lot of time on the phone trying to reach them and make the purschase. After I received it I was surprised to see very very small (naroow) t-shirt, in which I guess nobody, even a small kid could fit!!!!! It was obvious defective item, that'e why I guess it was on sale, but nowhere on the site was mention it was defective (I tried on the Small size in the department store and it fitted perfectly). So I called them the next day and explained the situation. Girl said to me that I can't return it, and I wondered why, she said because items on sale were not returnable. (Nowhere on site I didn't see any warning that I can't return sale item!!!) I replied that this was not sale, but defective item, nobody can fit in it!!! She still refused to agree with me. But after some time she called somebody else and they finally agreed to accept this item.... I am still waiting for refound, I hope everything will be fine, but this purschase costed me many time, energy and shipping costs! Anomymous Cliffside Park, New Jersey
U.S.A.
Respond to this report!
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