Report: #1091758

Complaint Review: Eden Pure - Select State/Province

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Ripoff Report is Xcentric Ventures

Submitted: Mon, October 14, 2013
Updated: Mon, October 14, 2013
Reported By: Steve — Kansas City Kansas

Author Not Confirmed

Why?

Eden Pure Select State/Province USA

Phone:
Web: www.edenpure.com
Category: Employees

Eden Pure deceptive, dishonest cusromer service tactics to avoid return of defective merchandise Canton ohio

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This letter was finally compiled and sent after hours of frustration in response to deceptive, dishonest customer service tactics taught to phone reresentatives.

Good day:

At the request of my father, I have decided to intervene posthaste and conclude this matter for him. I have entered this quest on a personal level. You do NOT want communication from me on our letterhead.

Attached you will find copies of original packing list and prepaid return label. The package is scheduled for UPS pickup at our offices 4 Oct 2012.

As of this writing, your company and/or any employee or agent thereof are enjoined from further contact with Harold S Bump via telephone, email, US mail or any other medium. Any further attempt to contact him will be construed as and reported as continuing harassment.

Kansas law allows recording of a telephonic conversation provided one party is aware of the proceeding. ( State vs Wigley, 502 P.2d 819, 210 Kan. 472 (1972). Electronic recording of a message transmitted by telephone with consent of either sender or receiver is not a breach of privacy within statute prohibiting interception of telephone message without consent of sender or receiver ...Emphasis added)

Indeed my father was very aware of the containing statute and had the foresight to record his calls to your company and with its agents.

Let us review these facts:

After approximately two hours of being on various holds, disconnections and being transferred to an extension that “thanked him for his patience and instructed him to try again later” (at Tape 2 counter 284, 38min 12 sec, page 7 of Transcript of Calls), he was able to reach a person who unfortunately for your company, failed to place him ‘on hold’, instead providing us 4min 39sec of unedited background ‘conversations’ from your boiler room of agents.

Lo and behold, within that 4min 39sec framing, we are able to discern two separate instances of one of the tricks .....”...hello, are you still there ? are you still there?... disconnecting call”. Twice. Three times including when it was attempted on him (at Tape 1 counter 522, 109min 41sec, page 4 of Transcript of Calls).

Also captured are various statements including, “...this old f**ker won’t give up...says he’s gonna keep calling back until this is taken care of...f**k him...” and “...I tried that but he’s pretty f**king insistent...an a*****e” and ‘’...(unintelligible) blew him off too, but he calls (called?) back...”...among other very interesting captures.

Here is the schedule going forth. There will be no deviation.

Your company will reply to this email/facsimile by 1700Hrs CDT 4 October 2012, providing (via email, telephone or facsimile) the name of a managerial contact and direct line to same.

Upon notification via tracking number that the package has been received by your company, the clock starts ticking. From receipt of package you will have 48 hours to issue a request for an immediate, full and complete refund of $247USD to his credit card account.

You will notify immediately via email, facsimile or telephone when the credit request has been issued, along with the confirmation number for same.

After we have confirmed full and complete refund to his account, I will contact via email or telephone the managerial contact provided to begin discussion on what to do with the 2 hours 26 min of tapes and 17 pages of transcripts in my possession. I would presume you would want them for ‘’training purposes’’.

Indeed I do not have the time to distribute the tapes/transcripts to the appropriate agencies and/or media outlets, but I certainly have absolutely no qualms about assigning a staff associate to diligently pursue same should our concerns not be immediately and explicitly met.

We have no interests, requests or demands for additional compensation or even profuse, well deserved apologies.

I have no doubt that Suarez/EdenPure has every interest and intention to avoid comprehensive, wide spread, extremely embarrassing and potentially expensive disclosures of tactics used to deceive, obfuscate and intimidate consumers.

This report was posted on Ripoff Report on 10/14/2013 05:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/eden-pure/select-stateprovince/eden-pure-deceptive-dishonest-cusromer-service-tactics-to-avoid-return-of-defective-merc-1091758. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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