• Report: #1049130
Complaint Review:


  • Submitted: Tue, May 07, 2013
  • Updated: Tue, May 07, 2013

  • Reported By: Ms. Brooks — culver city California
PO Box 81336 Austin, Texas 78708 Austin, Texas USA

Edgestar Edgestar gets 5 stars in Customer DIS-satisfaction Austin Texas

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I took delivery of my new Edgestar washer/dryer combo for my rental unit, Friday 5/3 and it malfunctioned on the third load of laundry. When I called technical support to request service, Mike Taylor the customer support guy told me, a 100 lb woman, to pull the 300 lb unit out and "reset it." Given the weight of the machine, I politely told Mr. Taylor that I paid two guys to install it for me and I'd have to hire them again to pull it out so it could be reset. He suggested I do that. Shocked at his flip answer and blatant aversion to customer service, I asked Mr. Taylor to send somebody over to assess the issue and correct it since I only had the machine for 3 days. He said he couldn't do that. I then asked to be transferred to his supervisor, which he said he could not do either. I asked Mr. Taylor if he was the owner, to which he replied, no, but he has ultimate power. Really? Thanks to Mike Taylor, I will be reporting Edgestar to the Better Business Bureau. They are crooks, do not do business with this company!


This report was posted on Ripoff Report on 05/07/2013 02:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/edgestar/austin-texas-78708/edgestar-edgestar-gets-5-stars-in-customer-dis-satisfaction-austin-texas-1049130. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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