Report: #1051571

Complaint Review: Educational Testing Service (ETS)

  • Submitted: Thu, May 16, 2013
  • Updated: Thu, May 16, 2013
  • Reported By: Anonymous — Silver Spring Maryland
  • Educational Testing Service (ETS)
    P.O. Box 6000 Princeton, NJ 08541-6000
    Princeton, New Jersey

Educational Testing Service (ETS) Poor Customer Service at GRE-ETS Princeton New Jersey

Show customers why they should trust your business over your competitors...

Their customer service is unsatisfactory. Mailed in a request with money order in March. Asked for a response via email and received computer generated response feedbacks claiming nothing had been received. The phone-in system is only somewhat better. Their agents are all of a certain lucky affirmative action type persuasion, not any other type of unlucky affirmative actions types. These lucky people are not particularly concerned or knowledgeable about what is mailed in or their billing department which is a separate department that customers have no access to. ETS-GRE is sustained it seems on low-level mammoth inefficiency, especially with all these lucky employees, just like at Verizon. What do you want to bet that someday they are copying off exams and data just like they did in Atlanta so that more lucky people don't have to study so hard to pass these tests. Afterall, there is the old boy there in high office, setting such a good example on getting in as one thing then turning out to be completely something else...Meanwhile, I have to keep waiting to hear back from them to tell me what I already know. The GRE records are purged after 5 years, and the only records left are those you mailed off to a university or those that they keep informally at Testing Centers on university campuses. So they have to send me a refund eventually. JUST SO YOU KNOW!

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