Report: #788966

Complaint Review: efax

  • Submitted: Fri, October 14, 2011
  • Updated: Fri, October 14, 2011
  • Reported By: stardutchess21 — Castaic California United States of America
  • efax
    6922 Hollywood Blvd., 5th floor
    Hollywood, California
    United States of America

efax j2 j2 Global - eFax Fax Service - Refused Refund after horrible Service Cancelation Hollywood, California

Show customers why they should trust your business over your competitors...

I signed up for efax. A day later it still didn't work. I got 1 fax and it was from the support people. It is a horrible service. Doesn't work. I told the support guy I do not like it and do not want to continue the service after the trial period. He said I would have to remember to call up and cancel. I do not remember that call, I never heard from efax again and no one was able to fax me, so I forgot about them. Sure enough, at the end of the trial I got billed one day early, before the 30 days were up, I went to the store and they said I had no money in my checking account, i was cleaned out! Not a dime there. What! So I came home and saw them pending in my account, a rediculous 16.95, I never used them, never got a fax, not even 1. So I called and said they need to return my money, I am canceling today, since it is now 30 days and I am canceling today! They said "you will be billed anyway since we billed you before you called us" - hmm i had 30 days to cancel, it is 30 days, I do not want to pay for this company, they suck. NOT one of my clients were able to fax any documents. I am not way going to spend 1 hour on the phone with support for each fax! Janet
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This report was posted on Ripoff Report on 10/14/2011 08:04 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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