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Report: #1385566

Complaint Review: EG UltraCream - Nevada

  • Submitted:
  • Updated:
  • Reported By: Deborah — Trinity North Carolina United States
  • Author Confirmed What's this?
  • Why?
  • EG UltraCream Nevada USA

EG UltraCream LUNALUXE Misrepresented cost. I did not authorize them to deduct 90.00 from my bank account. Misleading or omitted information Nevada

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EGUltra Cream (LunaLuxe)

I agreed to purchase a trial sized face cream for $4.99. Nothing more. And nowhere in the literature I read was it stated that there would be a nearly 90.00 debit monthly from my account. No one notified me or advised me that the $89.30 would be removed from my account. On top of the misleading and misrepresentation, they also even snuck in an additional 99 cent charge! Again, unauthorized by me. I contacted my bank to stop payment when I realized the charge was being processed. I also called the company and spoke to a very unpleasant young woman who was neither helpful or forthcoming in any way except to ask how I liked the product. These folks have no intention of allowing anyone to give the trial size any time to be used before taking more money from their account. 

I let the representative I spoke to know I had stopped payment and to stop any future shipments and charges. She seemed glad to tell me that if I have notified my bank and stopped payment there would be an investigation. Yes! There will be.

Do not buy from this company. And do not think for a minute you will be able to sample a product without being robbed!

They need to be more transparent if they expect to retain customers! They ARE NOT!

The confirmation number I was given by the customer service rep is: C3575147

This report was posted on Ripoff Report on 07/14/2017 12:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/eg-ultracream/nevada/eg-ultracream-lunaluxe-misrepresented-cost-i-did-not-authorize-them-to-deduct-9000-fro-1385566. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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