Report: #782178

Complaint Review: Eggies As Seen on TV

  • Submitted: Tue, September 27, 2011
  • Updated: Wed, September 28, 2011
  • Reported By: Diana — Long Beach California United States of America
  • Eggies As Seen on TV
    Four Skyline Drive
    Hawthorne, New York
    United States of America

Eggies As Seen on TV AllStar Marketing Group LLC Misleading Advertising/Confusing Ordering Processing Hawthorne, New York

*Consumer Comment: Let me guess.

Show customers why they should trust your business over your competitors...

Monday, September 26, 2011, approximately 5:10 p.m. Ordered via www.geteggiestv.com

Intended to order one set and take advantage of the free duplicate order.

Ordering process for this product was very confusing and is purposefully set up to cause the purchaser to order more items than the intend to and, therefore, end up being responsible for treble shipping charges.

Purchaser is NOT given the opportunity to review order before submitting payment. It is only once your order is "complete" that purchaser is made aware of being charged inflated costs.

Result: $31.96 for $17.00 of product (+$4.53 in tax)

Order Confirmed on 5:12 p.m.

We immediately attempted to correct the order by calling the company but were told that our order was not "in the system yet" and should call back after we received our order number.

The Order Number came via email sent at 5:15 p.m., same day. 

We called the next morning.  When we tried to rectify the order (still not even cancelling at this point), we were told that our order had "already shipped". Remember, this is less than 24 hours from the time the order was placed. But their Order Confirmation screen indicates 24-48 hours for customer service to have information on your order and 2-6 weeks for delivery.

We indicated that we wanted to cancel the order and were told that we would have to wait for the order to arrive, return it, and STILL be responsible for "processing & handling" (again, $31.96).

We asked, "So this is a scam; right?" and were told by the person on the phone, "You could call it that." We asked her name and were told "Jeannie". We asked where their business is located and she hung up on us.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 09/27/2011 09:50 PM and is a permanent record located here: http://www.ripoffreport.com/reports/eggies-as-seen-on-tv/hawthorne-new-york-10532/eggies-as-seen-on-tv-allstar-marketing-group-llc-misleading-advertisingconfusing-ordering-782178. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 Consumer Comment

Let me guess.

AUTHOR: Inspector - (USA)

The offer was buy one get one free just pay shipping and processing right?  When asked for how many? on the order form you put 2 right?
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.