eHarmony Won't "allow" me to cancel account internet Internet

I was recommeded to use eHarmony as a "better" dating site from a friend. I tried it for about a month and it was pretty awful. I figured that a paid dating site would have much better customer service and matches but sadly I was wrong. I signed up for a 3 payment deal for a fixed amount of time, but after having an extremely poor experience I wanted out of this. I made the first payment and I knew that I wouldn't recieve a refund for the next two payments so I attempted to cancel. Here is how the conversation went between me and "customer service":

Thank you for contacting eHarmony.

We understand that you have requested to close your account but have not completed all installation payments. As disclosed in our Terms and Conditions of service, your ability to cancel your membership will be available once the final installment has been paid. We ask that you please take a moment to review the Cancellation Policy outlined in our Terms and Conditions of Service. The Cancellation Policy can be found at the following link:

http://www.eharmony.com/about/terms/

eHarmony is unable to guarantee the quantity, quality or type of matches a customer may receive as this is determined in large part by the specific settings/preferences a customer selects. We are also unable to guarantee a successful outcome from using our service, although, we have found that many members have successfully found the love of their life by using our service. We suggest that you give this process more time as it is a journey we believe works. There are new members joining and added to the eHarmony Community daily.

While our members may request closure of their accounts at any time, if there is an outstanding balance owed, eHarmony is under no obligation grant the request. As a result, we are unable to cancel your subscription at this time. Your account has 2 payments remaining, and is currently open and active and is set to expire on 08/15/2016. I have also confirmed that the auto-renewal feature on your account has been disabled.

As we have now carefully reviewed Customer Care’s original denial of your request and found it appropriate, this decision will be final. Unfortunately, we are unable to provide any further consideration of your request.

Thank you for taking the time to try our service and we wish you all the best.

Sincerely,

Shaun G.
eHarmony Trust & Safety

Yet, their policy states this:

"While our members may request closure of their accounts at any time, if there is an outstanding balance owed, eHarmony is under no obligation to honor the request."

They are demanding that I still owe them money and that I need to give it more time. This is not only absurd, but I refuse to "give it more time". I deleted all my information and pictures and yet, they denied MY request for cancelation. I will be taking legal action if they do not remove my account from their database. Run away from this "Dating" site! It's trash, their customer service department is insanse and disrespectful. I regret ever using this dating site!