eharmony.com MISLEADING and POORLY DESIGNED WEBSITE - BAD customer service policies - they don't care about you ! Santa Rosa Internet

I call it E-Disharmony.

1st off they advertise a deal of $19.99 per month in huge bold letters, but off to the side it says something like $79 for 3 months.

I thought the $79 for 3 months must be a separate option for paying the same price.

After all, why would it say in HUGE BOLD letters $19.99 per month if that option was not made available?

When I got to the payment page, I was so confused and did not realize that my bank account was going to be charged $79 for 3 months.

I really thought it was supposed to be $19.99 per month.

I called into customer service and they told me I can't do payments of $19.99. per month.

The person was so nice and really believed in how great the company was, so much to the point that I caved, when really in my gut I knew this was a red flag and that I should ask for a refund, especially as I really should not have spent $80 at that time.

When I used the website, buttons were not working.

Info was not getting saved.

I called in for a refund, and again talked to a very "nice" person who convinced me my web browser must have a problem, helped me reset it, and convinced me maybe I just needed to get used to the site and offered me 11 more days to try it before a refund.

A feature he explained to me was about hiding matches that I'm not interested in.

This was good to know since the website was not correctly processing the criteria I set.

I spent lot's of time trying to *** through the many "matches" that did not correspond to the criteria I set, by using their featured "hide" button.

After spending 30 minutes doing this narrowing down process, I was tired and decided to do more searching the next day.

The next day none of the "matches" that I hid were hid any longer, so all that time, energy and effort I spent the night before trying to organize was wasted.

I tried emailing the company about some other problems and NO ONE RESPONDED !! (ANOTHER RED FLAG !!)

Being an extremely busy person, working a lot and going to school, one week feels like a couple days.

I hardly had a chance to test out the website, but the amount that I did was extremely tedious, time consuming, and aggravating.

I emailed them to cancel and get a refund, but no one responded.

The next day I called.

Despite my legitimate complaints that the site was not working as they claimed, they refused to give me a refund since somehow the 11 days they gave me had expired, and my call came a few days late.

I asked to speak with a manager and that person just repeated the same lines as the rep.

I asked to speak with the manager's manager, but was told that could only happen through email.

The manager's manager never got back to me.

Also, they said if I wanted a refund they would have to send me an email that I would have to respond to.

I did this and no one responded.

In fact, I sent about 4 emails to them expressing various difficulties with the site, and NONE OF MY EMAILS WERE RESPONDED TO !!!!

This company cares more about profits than it's customer's experience or providing a good product.

It makes it's money by misleading, manipulating, and trapping customers rather than offering a good product.

By the way it has operated, I DO NOT TRUST THIS COMPANY, and therefore, I HIGHLY DOUBT THEIR MATCH-MAKING "TESTS" ARE EFFECTIVE.

THIS COMPANY IS A SCAM !!!

AND HAS NO INTEGRITY !!