Complaint Review: elance.com - Mountain View California
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- Author Confirmed
- elance.com www.elance.com Mountain View, California U.S.A.
- Phone: 877-435-2623
- Web:
- Category: Websites
Elance.com kept my money and my project was never competed Mountain View California
*Author of original report: Received a call from Elance Management
*UPDATE Employee: Elance Escrow Process
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I used elace.com to have some writing done. I just do not have enough time in my life. Most of the providers did good work. One provider did not finish her project and just disappeared. After a two months of trying to contact her I asked elace.com for a refund which I had prepaid for the project. I was told to down load a 4 page word document and fill it out and upload it. As I looked at the document I realized that the reason elace.com did not have a web form was elace.com was trying to complicate the refund procedure so they could keep my money. It was just not worth my time to get a refund. They were keeping my money. I will never use elace.com again! I hate cheaters!
Richardbonn
Scottsdale, Arizona
U.S.A.
This report was posted on Ripoff Report on 03/25/2008 11:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/elancecom/mountain-view-california/elancecom-kept-my-money-and-my-project-was-never-competed-mountain-view-california-321159. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Received a call from Elance Management
AUTHOR: Richardbonn - (U.S.A.)
SUBMITTED: Thursday, March 27, 2008
One day after posting my report I received a call from Elance management. I was assured they were going to try and get my money release and process my refund. They also stated they were working on a better system. I can see that management has the best intentions but a system was not in place to make this happen.
#1 UPDATE Employee
Elance Escrow Process
AUTHOR: Jon - (U.S.A.)
SUBMITTED: Wednesday, March 26, 2008
Elance offers an escrow service that allows our customers to engage safely with each other in business transactions. If there is a dispute over the work performed, there is a clear process by which to recover the funds held in escrow. However, both parties must consent to the release of those funds. If there is a disagreement regarding the release, there is a well-defined path to resolution that includes mediation and failing that, third-party arbitration.
In no circumstance does Elance profit from unclaimed funds as they are ultimately turned over to the courts of California.
Jon Diller
VP, Provider Network & Services
Elance
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