Report: #550154

Complaint Review: Elavon Merchant Processing Trustkeeper

  • Submitted: Wed, January 06, 2010
  • Updated: Tue, February 09, 2010
  • Reported By: Barbara — LAKE WORTH Florida U.S.A.
  • Elavon Merchant Processing Trustkeeper
    One Concourse Pkwy Suite 300
    Atlanta, Georgia
    United States of America

Elavon Merchant Processing Trustkeeper Visa MasterCard PCI Compliance Charges yearly PCI Compliance fees + monthly fees without your knowledge or consent. Refuse to refund. Atlanta, Georgia

*Author of original report: Elavon still charges me fees even though I completed application process

*Author of original report: I never received the 1st letter back in 2008. I did get one in November 2009

*Consumer Suggestion: PCI Compliance

Show customers why they should trust your business over your competitors...

I called Elavon when I looked at my bill in November of 2009 and noticed a $20.00 fee. The person on the phone told me that I have to get certified in order to avoid being charged $20.00 per month. I don't look at this bill online every month because going online for everything is annoying. I used to get my statement mailed until they starting charging a $5.00 monthly fee for this. Again, they sneaked this $5.00 fee without me knowing.

I asked for a refund for this monthly $20.00 fee that I have been charged from December 2008 up to November 2009. I was told someone would call me back, which never happened. I did however go online (they wouldn't mail the application to me) and I was so upset that I had to complete a book on my time. I said forget it and I will continue to pay $20.00 until I sell or close my business in August of 2010, then I see a large figure for my merchant proccessing fee on the bank statement and called right away to be told that I was charged $135.00  December 2008 + $20.00 per month ever since and again I was charged $175.00 in December of 2009 plus $20.00 for not completing this certification. How can they get away with this??

So I hung up with this miserable person and went online to compete 227 questions and most questions didn't pertain to me (2 hours to complete) since I have no employees and I work from home. Well I failed the certification and again I had to call Elavon (20 minutes on hold). I then got a nicer person who stayed on the phone with me and told me I should have completed the 57 questions. You think the 1st guy would have told me that?? So I then spent another 50 minutes of my life and failed for missing 1 questions.

Finally I am so called certified so they won't charged me $20.00 per month on top the yearly fee. On, someone wrote the Visa/Master Card charged $38.00 and Elavon slaps $175.00 yearly fee. I am owed $260.00 for the monthly fee they stole from me + $135.00 for never certifying my business. I was told that I was mailed a notice in December of 2009 about the $175.00. I have wonderful credit and pay all my bills on time because I do get my bills in the mail. This company lies and never sent me a notice of these fees, no phone calls or emails. I never new I was charged $135.00 in December 2008 and I couldn't look on my bill online that far back. $20.00 addition is hard to notice but $195.00 additional fee I noticed. I want $395.00 back and I am now in compliance. This is just another fee for companies to produce income.

You wonder why people have hate, anger and fear in this world, its from companies like these. So many rules that this land of the free we live in disgusts me more and more as I get older. My bank account is open for them to take whatever fees the freely wish.

I want my money back!! This company needs to stop.
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This report was posted on Ripoff Report on 01/06/2010 09:45 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Elavon still charges me fees even though I completed application process

AUTHOR: Barbara - (U.S.A.)

Update: I was charged $20.00 again in January even though I passed and completed PCI online application. I was told the scan didn't complete until February 8th and I am charged because it didn't pass the scan. I will be charged for February too I was told. What??? I did what I was told to do to avoid more fees and they just steal your money!!!! When I was done with the application (2 hours of non related questions) I thought I was done. What was I supposed to do. I also use which is PCI compliant and I was told it doesn't matter, I still have to do it and pay. A good hungry Attorney should get after this company!!! Fraud!!!

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#2 Author of original report

I never received the 1st letter back in 2008. I did get one in November 2009

AUTHOR: Barbara - (U.S.A.)

I was told that I would be charged $20.00 per month until I comply, but I was never told I would be charged $175.00 too. I noticed more spam and my computer freezing up ever since.
I wish I can remove this from my computer. This is just another way to make money. 
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#3 Consumer Suggestion

PCI Compliance

AUTHOR: David - (U.S.A.)

PCI compliance is required of every US-Based merchant now.  If you've had a merchant account for any length of time, there would have been at minimum 3 actual letters mailed along with information directly on the monthly statement advising of the new industry-wide mandates. In any event, Elavon contracted with Trustwave (approved by Visa) to handle the program and any fees are a direct pass-through. Unlike many competitors which don't disclose the fee, it's clearly printed on all new applications along with information that you do NOT have to use Trustwave.  You can use any of the vendors approved by Visa and your cost to Elavon is reduced to about $35.  Your non-compliance fee was assessed as other processors do because not being compliant creates risk of data breach and both you, your customer, the processor, and your bank ultimately share in that risk and the costs associated with your not opening your mail.
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