Electronic Cigarettes Inc - electroniccigarettesinc.com Electronic Cigarettes Inc Charged credit card and never shipped product has multiple excuses. Binghamton New York

I am a successful customer of the Burns Company Electronic Cigarettes.  However, my story has similarities to other customers' experiences.  Here is my experience.

On November 30, 2009 I contacted the company through their website and ordered two of their Electronic Cigarette kits (total amount of approximately $150).  I requested a payment method of Personal Check.  This was granted by Liam Burns.  So I ordered by mail and sent a personal check.  These were Christmas gifts for my kids.

Not hearing back from the company for three weeks, I contacted them by telephone and talked to Liam.  She located my paperwork, told me my check had not been cashed yet, and that they were backordered and they would not have more kits until after Christmas.

On approximately January 6, 2010 I called the company again.  I had contacted my bank and they showed me that the check had gone through on December 31, 2009.  This time I talked to Mr. Burns.  He could not locate the paperwork but took my word for the fact that my check had been cashed and said that he would send the kits out that same day.  Later that day he sent me the tracking number.  On January 9, 2010 I got the kits in fine order.  My kids were pleased with their gifts.

I say, "Cut the folks some slack!"  They were blasted by an unexpected glut of orders.  They needed time to reorder and deal with all the requests.  They seemed like a new business to me and the problems folks were seeing was the inexperience of a new business. 

7th week with no order and 4th day with no refund.

Responses on here seem like daily lame excuses and a lot more civilized than my one on one correspondence so far. Owner and customer service seem to put out anything in the book but to acknowledge their fault.

I guess there is no explanation to why the order was shipped 2 weeks late and why it's still "in the mail" when their web site clearly states all orders are trackable.

I guess on this website, if it is even a legit business, the customer is always wrong.

3 days since the fraud has claimed he gave me a refund. Sill no refund on my credit card.

So far, I have reports on several blogs and websites. I have reached out to news papers that may be interested in doing articles on such thieves and am waiting on the week to start so I can look into legal options before time runs out.

Feel free to contact me if you need information of an attorney that is gathering information for a class action law suit and a criminal suit on this fraudulent website.

Again buyers beware of electroniccigarettesinc.com this is a scam website.

4 weeks of to and fro.

3 hours after posting on Multiple web sites and letting the owner know that I am reporting them, I got an email claiming I have been refunded.

18 hours after the refund claim, I still don't see the refund on my credit card statement.

So far the first report on this site still seems accurate with the "lame excuses" comment. I wonder if the next lame excuse will now go from to postal service delays to credit card company delays OR like the pervious persons complain, the legitimacy of this post will be doubted. There seems to be an excuse for everything this seemingly fraudulent business does wrong.

For the record, no postal service or credit card firm has given me an issue like this before....so decide for yourself and beware before you order.

Hello Pavan,