Report: #762378

Complaint Review: Elen's Kids

  • Submitted: Mon, August 08, 2011
  • Updated: Mon, August 08, 2011
  • Reported By: Elida — Staten Island New York United States of America
  • Elen's Kids
    100 Milin Street, Cranford, NJ
    Cranford, New Jersey
    United States of America

Elen's Kids Elens kids Elens Kids, Scam Cranford, New Jersey

Show customers why they should trust your business over your competitors...

Elens Kids, Cranford NJ ripped us off........... In March of 2011 I was contacted by Elens Kids to have my twin toddler girls come down for an interview. I spoke with someone about the girls before taking them in. MY girls were Micro Premature babies weighing just over 1 pound at birth. I told them theywere tiny for their age at the time of 23 months. They said they would be perfect for TV and screen for those reasons.

On the 26th of March, 2011 my husband and I took the girls to meet with Cherry of Elen's Kids. She and her staff were all smiles when seeing these two littl toddlers only 16 ponds running around.

Cherry took us into her office and began by saying the film and Tv industry loves little ones like this because they can be used as younger children but have the ability to be directed because they are older, They are going to be busy little girls. She then bagan to show us al they clients who are working, like Alec balwins son on 30 Rock and the children from ETrade as well as all the families and children that they casted for a Will Smith Film. [continued below]....
..... Needless to say my husband and I were impressed. Iasked her if there were any fees to work with tem, she said not to work with us but there is a 599.00 5 yr photo fee. Every 6 months for 5 yrs the firls will need to have their photos reshot this fees pays for that plus when you go you will need to pay an 18.00 sitting fee. I asked repeatedly this is not a fee for your service, she said NO. Wecpaid thenm the 599.00 and 2 weeks later made an appt to see their supposed best photographer in Dover NJ. He took pictures of both of them which none looked anything like the girls, but he chose what he thought was the bestand sent them off to Elen's Kids, they were posted and I was not happy. One of the girls got a call for Toys R Us clothes but then they pulled it back saying her waist was 1 inch to small.  I then demanded that the photos be changed and I submitted photos which looked just like them. I called them several times wondering what was going on since when signing I was asured that they ere in demand. They said there is just no calls for girls their age or size.  I clled back again and spke wirth Irv who was very rude telling me the picturwas did the girls no justice what I sent. I said no justice you don't even know what they truly look like . he said send me more photos so I can pick the best. I said no I was a refund of my fee for the photographers 5 yr program. He said NO we do not refund fees, you can go have more phots taken. They knew from our conversation that with having such Premature children come major medical bills and that the entire point of this was to have extra money for them as they get older for any medical problems that come their way but they still told us what we wanted to hear and took our chexck with out blinking and now that they have not followed through on their promise they refuse to refund our fee thatthey claim was not for their service but for the photographer.. Please be sure to use a NY agent if you plan on going this route with your children. NY is not allowed to charge a fee for anything in this industry..Elen's Kids is a Rip Off in the worst way. They TARGET CHILDREN...
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This report was posted on Ripoff Report on 08/08/2011 08:40 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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