• Report: #1138048
Complaint Review:


  • Submitted: Fri, April 11, 2014
  • Updated: Fri, April 11, 2014

  • Reported By: Martin — Mount Dora Florida
5228 S State Road 7 Davie, Florida USA

eliquid-usa.com Really bad customer service, I mean REALLY bad. Davie Florida

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 If you are considering making the transition from conventional cigarettes to electronic cigarettes, do your self a favor and avoid Eliquid-usa.com (they also operate under other site names. I was a regular customer for mostly eliquids, they wernt the best liquids available but they were cheaper than most, but as I have recentlt discovered, there are even cheaper and better out there. I also bought some ecigs from them which never lasted very long, but I just put that down to battery exhaustion. Most recently I bought whats called a MOD, which is essentially a higher end ecig, with an lcd to allow adjusting voltage and wattage as well as adjusting the settings, so when it stops working, it essentially renders the unit completely useless. Approximately 6 weeks after recieving it, the LCD display stopped working, it wasnt dropped or misused, it just stopped working, so I emailed customer service 3 times and recieved no reply after the 1st. So I eventually called them and was advised that I am SOL because they only warranty their merchandise for 30 days from delivery, which is in my opinion, ridiculous.

In essence, their customer service is very very bad, not even responding to customer enquiries.

Other sites may be slightly more expensive but and extra $5-$10 may save you having to buy twice.

This report was posted on Ripoff Report on 04/11/2014 09:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/eliquid-usacom/davie-florida-33314/eliquid-usacom-really-bad-customer-service-i-mean-really-bad-davie-florida-1138048. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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