Elite Extreme - Elite Products & Technologies Elite Products & Technologies, Inc. ordered merchandise. received confirmation via email. bank paid eleite. did not receive shipped email. did not receive merchandise. called and finally got rep. she said had no record of my order. Strongsville, Ohio

i googled cell phone accessories.  logged onto website - www.elitextreme.com.  ordered merchandise using debit card. 

i received a confirmation email.  two days later my bank account was charged for $38.93.  the merchandise supposedly was in stock.  when i did not receive an email indicating that the merchandise had shipped, i logged on to chck the status of my order. 

There was no status indicated, so i called the 'contact us' phone number.  two numbers were listed.  with the first number a recording said that i was number one in the phone queue with a wait time of one minute.  after two minutes, the phone disconnected. 

I called the first number 8 times with the same results.  since it was during the lunch hour, i thought they might have been at lunch with no coverage. 

around 3:00, i called the second number and finally got through.  the rep asked for my order number which i gave her.  at first she said she could not hear me and i had to repeat the order number three times.  then she asked for my name and i had to repeat it twice.

she said she had no record of an order from me.  i said her compnay had sent me a confirmation and received payment from my bank, so they had to have an order.

she then asked what kind of car i drove.  i answered and asked what that had to do with my order and the line was then dead.

i continued to call both number for the next two hours until 5:00 (their hours are 9:00 to 5:00 EST).  i got the recording over and over and was disconnected after two minutes each time.