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Report: #383734

Complaint Review: Elite Motors Of Tampa - Tampa Florida

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  • Reported By: tampa Florida
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  • Elite Motors Of Tampa 13001 N. Florida Ave Tampa, Florida U.S.A.

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After you buy the vehicle pretty much everything needing to be done to the vehicle will not be done. Dave and Owner Gregg do not hold true to their word and try to wait til the 30 day warrenty wears to prevent doing the repairs.

went to Elite Motors and purchased a ML350 from Elite Motors. before test driving i advised the sales man of what i was willing to spend he advised no probelm we can work something out. After test driving the truck we went in to look at numbers. Again I advised the sales man of what i wanted to spend very clearly and after all of that he tells me $3000 over what i was willing to spend. I expressed how upset i was and how it was a waste of my time when i was very clear at my price before test driving the vehicle. That should have been my clue right there.

I walked out of elite and got into my car because the asking price was more then i was willing to pay. The salesman "Dave" ran out to my car as i was backing out and and said " We can do everything out the door for $15500. I figured if they were willing to come down that much off the price for the type of car that i wanted i didnt want $500 to come between that. I was sweating from the heat and had 3 other places to go in search of a ML. The Carfax report was clean. So I agreed to the set price of $15500 for everything out the door and accepted the vehicle with conditions that cosmetic things would be fixed.

The CD changer was missing and promised to be replaced.

The Mercedes of Tampa dealership inspected the car and indicated things like new motor mounts and a oil change was badly needed. My salesman Dave, indicated he needed to speak to the manager and they had someone that could do it at a reasonable price. because it is under there 30 day warrnty.

you will not beleive that when the tag came in the dealerhip tried to say they didnt inclue tag and tile fees and demanded an addional 200.00.

He ran out to my car and stoped me from leaving saying "everything for 15,500. Then completly denied ever saying it. Then showed me a buys order that indicats C.O.D that he had slid in.

Completly underhanded.

If i was willing to pay $500 differance an addtional $200 would not have been a problem.

Now its over 30 days and the only thing they have fixed was the pillars that were hanging.

They flat out lied and slid C.O.D into the buys order.

I had to pay for a spear key.

Then the rear driverside window exploded and accourding to Glass Doctors the door was missing screws that contribute to it.

The leather was refinished and is rubbing off at the touch. It looks horrible.

still bad motor mounts
still no oil change
still no cd player or changer
out of pocket $378 fo the window.
out of pocket $165 for the spare key.
out of pocket $200.00 because i was forced to pay for the tag that was supposed to be included in the final price.


This was the worst experiance of my life and now that they have received the check from my bank and my check for the differance has cleared i get stories like the person i need to speak to went fishing or hunting with the owner, the owner is out of town, or a death in the family. When I call to speak to the salesman they put me on hold then transfer me to his voice mail when i call back they put on the "office is closed voicemail during business hours.

I just received a message from the 3rd party today 10/22/2008 that they have no plans on replacing the radio that was supposed to be included. they rare not returning my call on the repairs to the motor mounts and other items badley needed that was covered under their 30 warrenty even though i advised them and they one week after i purchased the car.

DO NOT BUY ANYTHING FROM ELITE AUTO. THIS WAS NOT JUST A BAD EXPERIANCE ALL TOGETHER. I WISH SOMEONE WOULD HAVE WRITTEN A REIVEW BEFORE I CONSIDERED PURCHASHING FROM ELITE MOTORS.

Tired of being taken advantage of.
tampa, Florida
U.S.A.

This report was posted on Ripoff Report on 10/22/2008 10:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/elite-motors-of-tampa/tampa-florida-33612/elite-motors-of-tampa-tired-of-being-taken-advantage-of-tampa-florida-383734. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
3Consumer
2Employee/Owner

#5 REBUTTAL Owner of company

*****Update******

AUTHOR: Rene - (U.S.A.)

POSTED: Tuesday, May 19, 2009

The Better Business Bureau just Honored us with an Award for outstanding Customer Service !!!! Thanks to all of our Satisfied Customers !!!! Thank you very Much !!!!

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#4 Author of original report

Stay away from Elite look them up. I wish i had before going there.

AUTHOR: Tired Of Being Taken Advantage Of. - (U.S.A.)

POSTED: Monday, December 01, 2008

First off I was approved for 27,000.00 and at the interest rate offered by my credit union $15,000.00 would allow me a comfortable with my monthly payment. Its call being smart.

The truck was 15,500 and I cut a personal check for the difference. When "Mr. P" came in to pay for the tag it was with a credit card and not cash.
When you have the understanding that a pen is a lot stronger then a sword there is no reason to be combinational or irate.

my word of mouth along with my posting will help others in seeing Elite is not the place to purchase anything at all.

Funny how the owners of Elite try to say such untrue irate things to take away from ones character.

Honest dealership? right.


Second of all funny how they say they could not get in contact with me.
I was calling them everyday for the replacement player and the repairs needed to the car and so was the guy they referred me to. I have all of this gentleman's voicemails saved to assist in recouping full cost.
Everyone in that office was fully aware of this issue and for Elite to flat out lie in there response completely bypasses me.

That should tell you exactly what kind of dealership Elite is made of.

Last but not least Elite had the unsigned draft the day the truck was taken off of the lot. Really, would they have let us drive off with out supplying a form of guaranteed payment?
Dave was fully aware I wanted the truck checked out and all repairs made before signing the draft. Upon signing the draft Dave explained " look our dealership runs on the cars we sell to purchase new ones. We need the funds for the truck to run this place and I have already promised to take car of everything we have talked about here".

The funny thing is after I posted this someone else had the same type of run in with elite a month later.
Almost identical.
Not taking your call.
No one else can help you.
The run around.
All of it.

See you in court Elite for $456.68 plus court cost $179.00.

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#3 Consumer Comment

Status

AUTHOR: Darren - (U.S.A.)

POSTED: Monday, October 27, 2008

Hi Guys,

Thanks for the update. I visited the car lot last week and was very impressed with the group.

Best of luck,

Darren

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#2 REBUTTAL Owner of company

The Truth to the Story

AUTHOR: Rene - (U.S.A.)

POSTED: Saturday, October 25, 2008

There is always two sides to a story as we all know:

First and foremost we keep the very highest standards of customer service of anyone in the industry. We stive to provide all of our customers with the highest levels of service and vehicles for the lowest possible price. This is a very difficult industry due to the high amount of competition. Mr. and Mrs P came to our dealership on September 19th on a Saturday to look at our inventory. They were given a price sheet for all cars that were available. The price of every vehicle is clearly marked on our inventory sheet as well as on our web site. They told my Manager Dave ,that they were pre-approved at their Credit Union so they were ready to purchase a vehicle if the price was right.

They decided on the 2003 Mercedes Benz ML350 that was listed for $16,977. After driving the vehicle they came inside and told Dave that they were only approved for $15,000 total. Dave then explained to them that they would need $3419.00 down to get the vehicle. They discussed it and said they wanted to look around and think about it. As they were leaving I told Dave that I wanted to make a deal and that I would sell it for minimal profit and the total would be $15,500.00 with Tax and Dealer fees. They agreed on the price and that the vehicle needed some interior repairs so we agreed to fix them as part of the deal .

Nothing else needed to be done and no other verbal agreements were made. Every transaction we make we clearly state in writing what items we agree to repair, add or improve as a condition of the sale. The form that both Dave and the customers signed clearly states that nothing is due to the customers. When the issue came up about the Cd player, Dave told the customer that due to the large discount in the sale price of the vehicle that we could only provide them with a replacement cd changer at our cost which would save them money versus them having to pay full retail. Nothing was mentioned at the time of the sale as far as any extra keys or anything about motor mounts.

As we all know by now, if you take any car to a service repair shop and especially the New Car Dealer, their Service department is a large income source. The Dealer will always find something that a car needs as far as repairs go.

The second part that I need to inform the readers about is in regards to the financing of the vehicle. The customers were approved at their Credit Union. They came in on a Saturday and purchased the vehicle without the Loan Draft that they are required to give to the Dealer as part of the purchase process. They promissed us to come back on Monday with the Draft. Monday came and went with no draft. We then had them drop off the car at the repair shop for the interior repairs that were promissed. The vehicle was repaired and still no draft . We processed the title work and produced the Credit Union the lein receipt and letter the customer gave us stating their approval. The Credit Union would not release the funds without the Draft that was given to the customer.

When we expained to the Credit Union that the customer will not return our calls they told us to report the vehicle stolen to the proper authorities. We were then transfered to the Credit Union fraud department and told the same thing again. Not wanting to call the Police Department we tried to contact the customer and finally got them on the phone. They told us they were holding the draft untill we bought them a set of keys and a cd changer. Dave being a retired 20 police officer expained to them that was against the law and we would be following the Credit Union's advice in reporting the vehicle stolen since they would not provide us with the draft. The customer then brought us the draft and demanded we give them the tag for free for their troubles. We told the customer that again that was not part of the agreed deal and that the tag was C.O.D. as stated on the Buyers Order/ Bill of Sale.

The next day Mr. P came in with the cash needed to pay for the license plate. I saw he worked for a carpet cleanning company and I told him I needed my carpets cleaned at my house and we joked and laughed at getting a good deal from him on them getting cleaned. At no point did he state his disappointment with the service or the vehicle purchased.

We have sold over 300 vehicles on Ebay and have a 100% approval rating. Selling that many cars and having not one complaint is a true test to the type of cars we sell here at Elite Motors of Tampa. Most vehicle sold are sight unseen and purchased with veiwing just photos. We spend more on service and conditioning our veicles then anyone in town. We strive to provide the highest quality vehicles and our history proves it. I would incourge anyone that is interested in a vehicle to first come here and see the quality of our vehicles first hand. I would also like to offer anyone who reads this complaint and puchases a vehicle from Us a future full tank of gas and full detail (a $250.00 value).

We feel that this complaint is so far from the truth that it needs to be removed from this site. I agree that this is an open forum and anyone can list a complaint but I also feel due dillegence needs to be done when posting a complaint and we should be notified before its posted.

Thank You
Rene Cejas and Greg Sarantis
Owners Elite Motors of Tampa

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#1 Consumer Comment

Timing....

AUTHOR: Darren - (U.S.A.)

POSTED: Wednesday, October 22, 2008

...funny you wrote of Elite today. I was just looking online and thinking of taking a ride over there to look at a vehicle this week. Morale of the story, get everything in writing. Please post if there is a resolution to your story...

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