Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to Elvis Capellan
for its full commitment to quality customer service.
Ripoff Report's discussions with Elvis Capellan have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Elvis Capellan listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Mr. Elvis Capellan, has informed us that his personal philosophy is that his clients success are at the heart of his business. As a successful businessman himself, Elvis feels it is critical to listen to his clients and respond properly. [continued below]....
..... By always putting his customers first, Mr. Capellan hopes to maintain the number one spot in the world for Vacation Ownership Executives now and for many years to come. Another top executive, told us that Mr. Capellan's personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care".
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Elvis Capellan truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.. The information provided in this report below is based on comments made by Elvis Capellan during an onsite inspection held by a third party verification company with no biases towards Elvis Capellan.
Elvis Capellan is a real estate sales executive at Hilton Grand Vacations who's main goal is to provided extraordinary customer service. Mr. Capellan when on to explain his job in greater detail, "we take people who are already members of Hilton through Hilton honors and upgrade their experience." This upgraded experience is often portrayed through the option to stay in a condo owned by Hilton instead of the standard hotel room. This program is highly sought after and has been in process for 35 of Hilton's 95 years in service.
Mr. Capellan was asked to describe a situation where he went above and beyond for a customer. He stated he goes above and beyond, "pretty much almost every single day here at Hilton." He further stated, "we do things like surprise them with breakfast, we surprise them with free limo rides to the airport, we make sure that their kids are in the luau, anything you can imagine families who spend their entire life savings to come to where we live [Hawaii] one time for one week. We make sure that they're going to remember that for the rest of their lives. CUSTOMER CARE & COMPLAINT RESOLUTION – ELVIS CAPELLAN
During the onsite interview Mr. Capellan was asked to describe a situation where a client was not satisfied with the level of service they received. He went on to describe a situation where a client checked into their condo and discovered a sock that was not theirs on the bedroom floor. Mr. Capellan further explained, "they called me right away they were pretty upset about it. I handled it extremely well. We went to management and asked them what they wanted to do here at Hilton, and Hilton went ahead and paid for their entire week of vacation." Mr. Capellan's excellent consideration of his customer lead to a great customer experience, "the client was ecstatic! They felt we went able and beyond what we needed to do, and that's how we want everyone to feel."
When asked to comment on complaints posted on Ripoff Report's website Mr. Capellan explained that they were posted by an ex-employee. Mr. Capellan explained, "unfortunately we caught them stealing from us over a pattern of several weeks. We addressed it with them and told them they were no longer welcome to be employed through us. That’s when they decided to go home and create an online campaign to smear not only myself but the company." In order to further assure future and current clients, "I hold a real estate corporate license, I’ve done over 500 real estate transactions in the state of Hawaii in the city of Honolulu and not one complaint, and I was awarded the number one representative in the entire United States for two separate companies Wyndham and Hilton."
Elvis Capellan is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "we’ve noticed that in dealing with several other companies and registering with them [Yelp or BBB] Ripoff Report is actually one of the only companies that brought an independent investigator out to the office to make sure that everything is legitimate. We feel that that is very responsible on their part. We appreciate everything they’ve done for us." STATEMENTS FROM THE OWNER – EVLIS CAPELLAN - REAL ESTATE EXECUTIVE "
Elvis Capellen is responsible for helping grow the leading global hospitality company with more than 3,000 properties and half a billion rooms in over 80 countries by helping customers from all over the world acquire deeded real estate properties at Hilton resorts in the Asia Pacific region at the HGVC division. Elvis brings his knowledge from his time at Wyndham Worldwide, where he was able to not only achieve the “2014 Rookie of The Year Award” but also the “2014 Real Estate Executive of the Year Award” for his Asia/Pacific territory. Ranking in the top 1% of the entire company worldwide, he is now proud to be working at Hilton continuing the mission that Conrad Hilton set out to do since 1919 which states “To be the preeminent global hospitality company - the first choice of guests, team members, and owners alike.” Although being born and raised by a single mother in the subsidized housing complexes of New York City, he has managed to climb his way up many of the corporate ladders of today’s “Fortune 100” companies. The discipline and values he practices everyday have been shaped by household names like Chrysler Motor Company, Nissan USA, Hewlett Packard, and Wyndham Worldwide. On his spare time he continues his studies today online at the prestigious Harvard Business School for Executive Education and one day hopes to finish his Degree in Law. Elvis Capellan has earned a reputation in his industry as a being a “straight shooter” and getting the impossible done quickly and efficiently. Elvis has a proven track record and the uncanny ability to turn any project profitable in a short period of time. He lives his daily life by his mantra of “Whatever it takes” and his favorite quote is by Steve Jobs which states…… “The people who are crazy enough to think they can change the world are the ones who do.
2014 Rookie of the Year Award "Wyndham Resorts
2015 World Vacation Ownership Agent of the Year Award "Wyndham Resorts
Elvis Capellan's does business in over 100 countries. Elvis Capellan takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Elvis Capellan provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr.Capellan is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."
Ripoff Report was pleased to learn that Elvis Capellan's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction. STATED IMPROVEMENTS FROM ELVIS CAPELLAN
Elvis Capellan recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Elvis Capellan has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with several previous and current customers, Ripoff Report is convinced that Elvis Capellan is committed to quality delivery of services resulting in total client satisfaction. How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Elvis Capellan meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future. Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. NOW TO THE ORIGINAL REPORT THAT WAS FILED
Elvis Capellan Capellan International, Vanity Vapes, Vanity Vapes LLC, Vanity Vapes Inc, VanityVapes.com Nampa Idaho
These are all false statements made by an ex-employee that was fired for stealing on camera.
Elvis Capellan, along with his investors Van Carlson, R. Aaron Seehawer, Shawn Luteyn and Sima Muroff, along with supplier Donovan Johns of Volt Vapes, are engaging in unethical and illegal business practices by telemarketing to homes with teenagers trying to sell them electronic cigarettes.
My 14 year old son received a phone call recently where they were offering a free e-cigarette (vape, or personal vaporizer) and some e-liquid (the juice that goes in the electronic cigarette. Even after he told Elvis that his parents weren't home and that he wasn't of legal age, Elvis told him that he might be interested in some of their candy and fruit flavors like cotton candy, smarties and strawberry margharita.