Complaint Review: emachinesredeem.com KCC Class Action Servicesemachinesfloppydisksettlement.com Class Action Settlement
emachinesredeem.com KCC Class Action Servicesemachinesfloppydisksettlement.com Class Action Settlement Unusual Ripoff Providence Rhode Island
*General Comment: Worked Fine For Me
*Consumer Comment: I found the email address
*Consumer Comment: emachine Redeem
*Consumer Comment: Emachines redeem
*Consumer Comment: Warranty info
*Consumer Comment: emachinesredeem.com KCC Class Action
*Consumer Comment: Apparent Scam
*General Comment: Follow-up
*Consumer Comment: Emachines Redeem
*Author of original report: eMachines Ripoff??
*General Comment: Emachine
I recieved a notice of a class action lawsuit against emachines in January,2013, after researching what the action was about I proceed to file a calim and remain a member of the class action against eMachines.
On July 18, 2013 I received letter from the class action administrator; KCC Class Action Services in Providence, RI,(PH.1-866-381-9100). The letter stated the court had granted final approval of the Stoud v. eMachines, Inc. settlement and this certificate represents your award for your approved claim.
Mike from Sacramento, CA stated in his Ripoff report the the terms changed from the initial notification from www.secondipity.com to www.emachinesredeem.com, and effectivly limited what replacement computers would be available. I, like Mike had checked secondipity's web site before filing my claim for the same reasons he stated; a good selection of replacements- and not just limited to the brands Acer owns.
However I did check out the emachinesredeem wedsite and found a couple of computers that looked to be descent replacements for either a simple desktop, or laptop unit. The 'Certificate' states it valid for up to $365 in credit for any Acer, eMachines, or Gateway computer, laptop, tablet, notebook, accessories, etc.
I placed an order for (one of few) new Gateway desktop computers, this computer was priced at $349.99, shipping was quoted as $12.74 for a total of $362.73-slightly under the redemption certificates' $365 in credit.
At checkout you must provide credit card information to cover any cost that exceed the credit of $365.00, I did so even though my order was less than $365 ( you can't check out w/o doing so). While verifying my order at check out it showed "promotion applied", but only to the $12.74 shipping charge, believing I was getting free shipping I placed the order.
When I received a confirmation email it showed Total for this order $349.99, Now I'm Mad!, this wasn't supposed to cost me anything, how is it a $365 credit is only good for the shipping cost of $12.74? Since I placed the order on a Friday the charge will not post to my credit card until Monday, I called my credit card company and they confirmed there is a pending charge of $349.99, since it is pending I'm unable to dispute the charge until it post to my account.
This ripoff gets even better!, I get another email from emachinesredeem saying my order has shipped, when I checked the UPS tracking information it shows the package weighs 8 pounds-the description on the website states it weighs 23 pounds. I researched this model extensively, every site, including Gateway's show this computer weighs 23 pounds. So what's in the 8 pound package that I'm being charged $349.99 for??
There is no contact information on the emachinesredeem website, other than to refer people to the classaction web site, the phone number only takes you to an automated answering service that provides frequently asked questions, there is a Mailing address for the Settlement Adninistrator; KCC Class Action Services-but it's a snail mail address, there is no email, or website, their phone number is also automated. (I don't anticipte a response to my voice mail anytime, well actully ever!).
On Monday I'll call my credit card company to formally dispute the charge, I'll also contact UPS and instruct them I will refuse delivery of that 8 pound package. take my advise-Don't attempt to redeem your certificate unless you want to give these ripoffs your hard earned money! Acer(eMachines) may be setting themselves up for another class action suit!
This report was posted on Ripoff Report on 07/20/2013 05:45 AM and is a permanent record located here: http://www.ripoffreport.com/reports/emachinesredeemcom-kcc-class-action-servicesemachinesfloppydisksettlementcom-class-action-settlement/providence-rhode-island-02940/emachinesredeemcom-kcc-class-action-servicesemachinesfloppydisksettlementcom-class-acti-1068628. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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