• Report: #890757
Complaint Review:


  • Submitted: Wed, May 30, 2012
  • Updated: Wed, May 30, 2012

  • Reported By: Diane — Texas United States of America
Internet, California United States of America

Emeraldlux getemeraldlux.com This company is very deceptive in their advertising! Free trial offer for $4.95. The catch is in the 'Terms and Conditions behind a link. Careful or it will cost you $114.00 on credit card. Internet, California

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This company is very deceptive in their advertising!  They advertise a free trial offer of their electronic cigarette for only $4.95 shipping and handling.  The catch is in the 'Terms and Conditions' that is hidden behind a link.  

Seriously? How many people actually click on and read the terms and conditions when they purchase something on the web?  Basically it's hard to find on the screen but if you look for it, it will tell you that you will have 14 days to return the item or you have to pay a $114.00 for the 'free trial' item you got in the mail.  Then if you haven't called them to stop the automatic shipment you will be sent 10 more filters for $69+.  

If you call the company they will refuse to reimburse you all they can say is you should have read the terms and conditions.  Do not do business with this company as they are very deceptive and have very poor customer service.  There are some good electronic cigarette companies but this is not one of them.  I'm telling all my smoking friends to stay clear of them.

This report was posted on Ripoff Report on 05/30/2012 05:18 PM and is a permanent record located here: http://www.ripoffreport.com/reports/emeraldlux/internet-california-/emeraldlux-getemeraldluxcom-this-company-is-very-deceptive-in-their-advertising-free-tri-890757. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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