Complaint Review: EmeraldLux - internet Select State/Province
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- Author Not Confirmed
- EmeraldLux internet, Select State/Province USA
- Phone: 888-412-6086
- Web: Email:support@EmaraldLux.com
- Category: Tobacco Companies
EmeraldLux I ordered the complete starter kit from emeraldlux to hopefully help us to quit smoking ,i had a triple bypass and the dr. informed us that 80 per cent of my health issue came from smoking i paid 4.95 .S/H 2 wks. later im charged 114.95 for something i did not agree to internet
*Consumer Comment: Here's what I found on their website under terms and conditions...
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My problam is i suffered a heart attack and had triple bypass surgey a year and a half ago new years eve and the surgeon at that time told us that cig. were 80 percent of the cause . i have tried to quit smoking but cant seem to stop . my wife came across the company EmeraldLux we decided to give it a try after all for only 4.95 to cover S?H we felt it was a safe and harmless to us .2 weeks later on a sunday no less , in our bank we see where this company had taken out of our acct. $114.95 without my knowledge or permission , not once were we told this would happen we did not agree to this nor were we even informed that this was going to happen .
We understood it to be a starter kit since they included 5 cartomizers and we have priced them in retail stores everwhere we believed that we would purchase them either that way or if cheaper to buy direct then we could contact EmeraldLux and purchase them thur them ,and if we were dissatisfied with the product we were only out the S/H fee , fair enough. Well thats not what happened we are retired living on a very tight income as is most people and they have left us with $60.00 in our acct. and that is not going to get us through 2 more weeks , we are just sick over this its false avtertisting at its highest and we can not stand for it any longer .
This report was posted on Ripoff Report on 09/15/2013 12:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/emeraldlux/internet-select-stateprovince/emeraldlux-i-ordered-the-complete-starter-kit-from-emeraldlux-to-hopefully-help-us-to-qui-1084699. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Here's what I found on their website under terms and conditions...
AUTHOR: Ken - ()
SUBMITTED: Sunday, September 15, 2013
1. PURCHASING THE PRODUCT (PURCHASING TERMS)
Upon placing your first order for the Product you will be enrolled in the Autoship Home Delivery Program. As a member of the Autoship Home Delivery Program, You will be sent your Emerald Lux Deluxe Starter Kit which includes, One Battery, One Atomizer, One Portable Charging Case, One USB Charger, One Wall Charger, 5 Refill Cartomizers (Either High Strength or Medium Strength) and you will be charged a non-refundable $4.95 (USD) for Shipping and Handling or $9.95 to $14.95 if you select priority shipping on the order page. As a member of this program, you have 14 days to try the product (Trial Period).Please note that Trial Period begins from the day product(s) is/are ordered. If the product is not for you call (888) 412-6086 during the Trial Period. Otherwise, at the end of your Trial Period, as a member of the Autoship Home Delivery Program, you will be charged $114.95 (USD) for the product you already received. Then 32 days from your initial order of the product and 30 days thereafter until canceled, you will be sent a new supply of 10 Refill Cartomizers and your credit card will be charged $64.95 + $9.95 (Shipping and Handling) for a total charge of $74.90 (Monthly Fee) or Example (If you order on September 15, 2013, you must cancel on or before September 29, 2013).
O-o-p-s!
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