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Report: #313369

Complaint Review: EMODA.COM, IFASHIONMALL.COM, EMODA CORP - Philadelphia Pennsylvania

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  • Reported By: Berkeley California
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  • EMODA.COM, IFASHIONMALL.COM, EMODA CORP EModa.com Corp., 302 Moore St, Philadelphia, Pennsylvania U.S.A.

EMODA.COM, IFASHIONMALL.COM, EMODA CORP Beware! Failed to honor return policy and refund. False ad information. Unresponsive customer service. Philadelphia Pennsylvania

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I have purchased items from this EMODA.COM before and was very happy with the products since they specialize in hard to find mens celebrity clothing items. I have even referred all of my friends and family. In turn, they have purchased designer denim jeans, designer apparel, and gift cards.

On 1/7/2008 I purchased a brand new J Steger Mohawk Fleece Hoodie. Since it was such an expensive sweater, I made sure to check the return policy before purchasing it. The website claims to have a 21 day full refund on all returns policy (http://www.emoda.com/returns.asp). The item was not sale or clearance item. I paid full price and I received the item on (blah blah). I was not satisfied with the style, so I emailed the website and received an RA number for a return. I followed their policy as described. I mailed the item through USPS with Signature Confirmation on January 23, 2008. My tracking receipt confirms that the item was received on January 25, 2008 at 2:52pm by T. Williams of eModa.com. See for yourself:

http://www.usps.com/shipping/trackandconfirm.htm
Tracking number: 2306 1570 0000 6172 2022

With no response from eModa, I followed up for my refund by email. They responded by issuing me a store credit. This is NOT their policy and not what I expected since the item was bought at full price, was never worn, and returned within the 21 days. I responded with another email stating that this was not their policy and requested my full refund once again. I even called and spoke to a customer service representative who said someone would call me back, which NEVER happened. Communication has been cut off, although I continued to email. At this time, eModa has NOT responded to ANY emails or calls.

I find it very disturbing for a business to be run in this manner. I have not been treated with any respect (or business /professional manner). I have decided that it will be easier to file a dispute with my credit card company so they can issue a charge back. This is not the route I was wanting to take, but I am at the end of my rope and feel that this is my only way to resolve this issue. I am also an online business owner and have dealt with numerous companies over the past 10 years and I have never come across a company with such lack of business standards.

Michael
Berkeley, California
U.S.A.

This report was posted on Ripoff Report on 02/29/2008 01:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/emodacom-ifashionmallcom-emoda-corp/philadelphia-pennsylvania-19148/emodacom-ifashionmallcom-emoda-corp-beware-failed-to-honor-return-policy-and-refund-313369. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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