We had a representative come out to our home this past Saturday to give us an estimate on carpet for our master bedroom and closet. He seemed very nice at first other than complaining about the parking at our condo complex (I should have suspected what was coming!) and showed us several samples of "Good", "Better", and "Best". We weren't looking to spend a whole lot for just the one room with it not being a very high traffic area either so we just picked something out from the "good" pile. He gave us a quote for everything, carpet, padding, installation, labor, haul-away, and taxes. It was quite an attractive offer as it fell right where we were looking to spend. As with anyone making a major purchase, we were looking around at all possible companies getting estimates so we knew we were getting the best possible price. We had Luna coming out later in the afternoon, wanted to see what their estimate was and then we would make our decision. When we asked the representative from Empire to give us his card and that we would be in touch because we wanted to think about it, he quickly flipped his nice switch off and rudely said "what's there to think about?". When we told him we would like to discuss this privately, and if we so choose to go with Empire, we would be happy to take his card so we can contact him for the deposit and to set up an installation date. He started complaining that he would have to drive all the way out to our house again just to get the deposit and how much of a hassle that would be and completely badgered us as to why we weren't signing the deal with him right then and there. We were trying to be as polite as we could, thanking him for his time and that we would definitely be in touch as we were very willing to pay his price, we just had one more estimate we wanted to get. He abruptly packed up his things, stormed out my front door, and slammed the door shut behind him. I cannot believe the audacity someone had to come in to MY home and behave so rudely to me. As I've mentioned several time already, we were very willing to pay his price. Luna came out that afternoon and ended up upgrading our carpet and padding and met Empire's price within $5. I can't wait to have my LUNA carpet installed. Thanks for nothing Empire! Stay away from them and their HORRIBLE customer service!!!!!!!!!!!
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