Empire Carpet Bullying Sales Tactics - Will rip you off if you allow it. . . Lakewood, Ohio

Kristy, I apologize you werent satisfied with your experience, and Im disappointed to hear about what happened with your sales representative. We do try to work with each individual customers budget and needs, but the situation youve described is not in line with our standard of service. I understand that a member of our customer service team spoke with you today to follow back with you about your post. Were always trying to improve our service and we appreciate you taking the time to talk with us. Thank you. Rebekah Clerk, National Customer Service Manager

I have real concerns over Empires sales tactics. First of all, was the salesman an employee of Empire or a contractor? Did Empire have a criminal background check and drug test done on their 'salespeople' before allowing them into peoples homes? I doubt it.

Secondly, it sounds like your salesman had a real mental problem. Would he have turned violent? I have to doubt he even interviewed in person at Empire, maybe just a quick telephone conversation.

I have the same concern about their installers. I've seen stories of these people being in homes with mothers and children. What if their backgrounds weren't checked ???? Can Empire GUARANTEE that ex-cons weren't being used as installers or salespeople??? Real tough to do when your workforce is contractor based.

It's time to start demanding proof up front, in writing.  Don't risk yours or your familys safety.
 

Be very careful about any sales person, with a national company, who will cut $1000 off if you hand him cash.

You should contact Corporate Empire Carpet and tell them about this. This is the salesman trying to rip you off.