Report: #1152447

Complaint Review: Empire Carpet

  • Submitted: Thu, June 05, 2014
  • Updated: Thu, June 05, 2014
  • Reported By: Debra — Adrian Michigan
  • Empire Carpet

    Nationwide
    USA

Empire Carpet 1800Empire Furniture Wrecked During Installation Toledo Nationwide

*UPDATE Employee: ET Customer Support

Show customers why they should trust your business over your competitors...

We had Empire come out and put carpeting and hardwood laminate down at our previous home. The Wood flooring was done perfectly and to our expectations. The carpeting is a whole different story. The installers, onstead of moving furniture with rollers or by moving it in a standard way decided that they would flip the furniture end over end to get it out of the way, resulting in breaking two long dressers and really messing up everything in our tall dressers, not to mention the broken end table. Thee are horrible, horrible, horrible and i would not recommend them to anyone. It would be more beneficial to lay the carpet yourself than waste your money on these idiots!!!

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This report was posted on Ripoff Report on 06/05/2014 02:00 PM and is a permanent record located here: http://www.ripoffreport.com/reports/empire-carpet/nationwide/empire-carpet-1800empire-furniture-wrecked-during-installation-toledo-nationwide-1152447. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - ()

Hi Debra, we were disappointed to read your review and learn of the issues that occurred during your installation. We always want our customers to be satisfied with the work that is done in their homes, and we would like to know more about your concerns with damages or any other issues. We can assure you that we are committed to working with our customers if problems arise. However, we are not able to locate your account with the information posted here. Please call us at 888-588-2315 x4195 or send your contact info to customersupport@empiretoday.com. Thank you. Jeanette Ramey, National Customer Service Manager

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