Report: #1332372

Complaint Review: Empire carpet

  • Submitted: Sun, October 09, 2016
  • Updated: Mon, October 10, 2016
  • Reported By: Gratephil2 — Glendale Arizona USA
  • Empire carpet

    Nationwide
    USA

Empire carpet Low grade carpet passed off as high quality Nationwide

*UPDATE Employee: Note from Empire Today.

Show customers why they should trust your business over your competitors...

 Empire today came to my new house to show carpet samples. They assured me the sample I chose was much better than builders grade . The carpet was installed in February and it is now Oct and I can see all seams in the carpet where it meets in doorways and midroom. The carpet is smashed down in high traffic areas. There are gaps on the staircase were the carpet should meet the wall. The carpet is also coming up at some of the edges where it meets the tile. We paid $5000 to recarpet the entire house and were told it should last for 25 years. It has not even lasted one year. The builders grade carpet that came with the house that was 17 years old held up better than the crap empire has pawned off on us. Do not buy from this company. They are a fraud and a scam .

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This report was posted on Ripoff Report on 10/09/2016 10:53 PM and is a permanent record located here: http://www.ripoffreport.com/reports/empire-carpet/nationwide/empire-carpet-low-grade-carpet-passed-off-as-high-quality-nationwide-1332372. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Note from Empire Today.

AUTHOR: Business Response - (USA)

Dear Erin,

We regret to hear that your product is not meeting your expectations. We assure you that your concerns are important to us and we will be in contact with you soon to learn more.

Thank you.

-Empire Customer Support

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