Report: #1014173

Complaint Review: Empire Carpets - Northlake Illinois

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Ripoff Report is Xcentric Ventures

Submitted: Thu, February 14, 2013
Updated: Thu, February 14, 2013
Reported By: Bobbie — MELROSE PARK Illinois United States of America

Author Confirmed

Why?

Empire Carpets 333 Northwest Ave Northlake, Illinois United States of America

Phone:
Web: www.empiretoday.com
Category: Advertising / Deceptive

Empire Carpets Did Not Keep Their Word On Warranty Northlake, Illinois

*UPDATE Employee: ET Customer Support

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Nov. 2010

Empire Carpets delivered and installed new carpet(yellow colored) Almost right away, black spots started showing through the carpet. Called Empire and I was quoted paying for the"Best" carpet they had.It was supposed to be stain proof and under warranty.They claimed it was our fault, because we have a dog. In my opinion Empire Carpets is the worst company that I ever had dealings with. I would not recommend them to anyone or ever buy anything from them ever again.

This report was posted on Ripoff Report on 02/14/2013 10:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-carpets/northlake-illinois-60164/empire-carpets-did-not-keep-their-word-on-warranty-northlake-illinois-1014173. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

0Author

1Consumer

0Employee/Owner

#1 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - (USA)

SUBMITTED: Thursday, February 14, 2013

POSTED: Thursday, February 14, 2013

Bobbie, were disappointed that your product has not been meeting your expectations. Its our understanding that we were in contact with you about this issue previously and suggested a resolution at that time. A member of our customer service team will be following up with you again soon to discuss your concerns in more detail. You can also reach us at 888-588-2315 x4195 or customersupport@empiretoday.com, if you have any additional questions or concerns. Thank you. Rebekah Clerk, National Customer Service Manager

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