Empire Covers Failed cover and evn worse service Jenkintown PA

Hello Gary,

We're sorry to see you're still upset. We do our best to be transparent about our 20% re-stocking fee. It's listed in our returns policy which is made available on every page of the website. We were also happy to waive this 20% restocking fee after hearing that you were upset and provide you with a full refund.

You also stated that, "the covers are not design to fit." That's true, we make semi-custom covers which means we create all different sizes and shapes and match these sizes and shapes to each boat to offer affordable, high-quality, top-level protection. We're sorry that this was not made clear before your purchase, but we're glad we were able to work with you to resolve this issue and refund your money in full.