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Report: #1073203

Complaint Review: Empire payments - Select State/Province

  • Submitted:
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  • Reported By: Diane — Spicewood Texas
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  • Empire payments 1465 Broadway Hewlett,NY 11557 Select State/Province USA

Empire payments Commerce Payments credit card company takes unauthorized money from account even after canceling Hewlett, . NY

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I wanted to set up a credit card account to use online. I also wanted to use a cc machine for a festival we were doing to launch our new company. I stressed the fact that there would be over 20,000 people coming to this festival and wanted to use credit cards. I set everything up and sent in all my information to the underwriting dept 2 months in advance. I ended up opening an account for this company 3 weeks before the festival and the bank faxed them the information since I did not have a history with that account yet. They wanted me to put $750.00 into the account for them to accept it. I thought that was strange since money was going into the account not out of it but had never used a cc card machine before. I tried the machine when I got it and it seemed to work. I got to the festival and cards would not go thru. I called them and was on the phone with them for 30 minutes and was finally cut off. Luckily I had a Square and was able to take cards thru the day. I called after the festival and finally got it working. I did not use it until a month later where I had $1100.00 of sales. When I got the money in the bank it was $846.00. The sales person had told me there was no monthly fee, etc. I told him I had been using the square and was happy with it but had no paper receipt. When I called I was told I signed papers to to let them take this money. I had signed papers and sent them back but nothing about fees. I asked to see a copy. They said I signed it online over the phone. When I got a copy I had never seen that document and my husband's name was signed on it. he had never even talked to them. I canc. with them on June 24th, called and confirmed on the 27th. On July 2 a 26.00 charge was taken from my account. I called, was the 24th called, waited 49 mins and was told it would be taken care of. Never was. On Aug 5th another charge was of 42.00 was taken from my account. The bank refused it and charged me $35.00. I called again and was the 15th called and waited 38 minutes. I was told one part was cancelled but another part wasn't. I don't know what that means. I never had anything positive come out of this company. The red flag should have gone up when they at first asked to see 2 months of my bank statement. I refused that. The stress they have put on me has been enormous. They need to be put out of business.

This report was posted on Ripoff Report on 08/05/2013 12:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-payments/select-stateprovince/empire-payments-commerce-payments-credit-card-company-takes-unauthorized-money-from-accou-1073203. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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