ED Magedson – Founder
Empire TodayAnnapolis, Maryland USA
Empire Today Empire Carpet Empire Today Does Not Honor Warranty Annapolis Maryland
Shortly after having berber carpet installed, the carpet started to unravel after just vaccuuming. I contacted them once about the carpet & they never got ack to me. A while later, I contacted them again about it & they eventually sent out an installer to look at it. He said that carpet should not be coming up like it was, just from simple vaccuuming & that he would take the pictures back to his boss & that they should replace it.
Empire later sent out a different contractor to take more pictures & look at my vaccuum to see if that was the cause. He said it didn't look like that was the cause, took more pictures & said Empire would be in touch with my ina bout a week. More like a month! I was then told that they no longer carry the carpet, would have to special order it & that I would have to pay for the repairs! This carpet is supposed to have a 10 year warranty on it!
I wish I had researched Empire better & read the multiple rip-off reports filed about this company before having them install my carpet. Do yourself a favor. Never ever use Empire for anything. They do terrible work, use poor quality materials & do not honor their warranty.
This report was posted on Ripoff Report on 02/05/2014 10:49 AM and is a permanent record located here: http://www.ripoffreport.com/reports/empire-today/annapolis-maryland-21409/empire-today-empire-carpet-empire-today-does-not-honor-warranty-annapolis-maryland-1121112. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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