Empire Today Damaged wood work and door frames more than small scratches. Carpet installed on 11/25/14. Promised to pay for damages, one month has passed and no check received. Can not get any information concerning repairs. I have pursued all the follow ups. I do not plan to deal with this inadequacy any longer neither will I purchase any other flooring. Buyer beware. Charlotte North Carolina

2014-12-31                                                                                                                                                             Carpet was installed on 11/25/2014 by Empire Today. Carpet was installed well but minimal damage became moderate damage to wood work, base boards and door frames. I reported the problem within the next day and one of the mangers with three other gentlemen came out to inspect the work. I was instructed to get 3 estimates and submit to office. I was able only to get 2 estimates and informed Shaundra at Empire of the 2 estimates and submitted to company. After a couple of weeks I had not heard from anyone and called to follow up. I was told estimate was to high and need further information from the painters. I had the painters to return to my home to take requested information and resubmitted to Empire. One of the painters,whom I requested spoke from my home to a Chuck and they agreed on a price to do the repairs. No check yet. I called Empire again and spoke with Shaundra on 12/22/14 and she stated check was mailed on 12/19/2014. No check came that week. Called again after Christmas,no one seems to know what is happening with the check to pay for repairs. I have become weary trying to get the repairs done and at this point I think Empire owns me more than the repairs. Never will I do business with this company again! The carpet has a 20 yr warranty. Heaven forbids if anything should go wrong. I wonder how long it would take to get repairs done for carpet ?