Complaint Review: Empire Today - Commack New York
- Empire Today 6037 Jericho Turnpike Commack, New York USA
- Phone: 18005882300
- Web: Empire Today.com
- Category: Builders & Contractors
Empire Today Complete scam from initial sale to install Commack New York
*Author of original report: Empire Today will not honor warranty
*UPDATE Employee: Note from Empire Today
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I received Empire Today's name from Home advisor.com when I was shopping for new flooring. I didn't bother to research Empire because of this. The salesperson promised me the world and I felt comfortable. 568 square feet at cost of $7100.00. Day of install they wanted an additional $3,000.00 cause my floor wasn't level( I was told by salesperson all of this would be covered) with having no choice I got Empire down to an additional$800.00 .Because I didn't cancel contract within first 3 days I'm on the hook for everything. Only 1 of 3 installers spoke a little bit of English, they used a sawsall to 'remove spindles from a railing( they are ruined), they removed support for a staircase, they put debris and garbage under walls,they damaged walls, scratched the new floor. The new floor is not level, it's off 1/8- 1/4 in 10-15 different areas ( Empire's response to the level floor is that it meets industry standards.. but the biggest issue is that as the Empire installers were walking out the door after completion he said NO WHEELS ON THIS FLOOR , I followed him outside and said for how long he said forever.( I told him my mother who is handicap uses a roll-aid which is a walker on 3 wheels and needs it to walk) , he said she can't use it on this floor. Now my mother is only in my home about 4x a month. The new flooring covers almost the entire 1st floor. I was never told that during the initial sale that the flooring has restrictions for HANDICAPPED people cause if i was told I would have never purchased it. I have confronted this no wheels statement with 2 managers and 4 customer service people. I have exhausted every avenue with Empire to correct this to no avail. I went on internet about Empire only to find countless similar complaints. I trusted Home advisor to have researched the company's they recommend. Home advisor' s response was that they only check to see if the company's they recommend are properly licensed and they don't check complaints on internet. If I had checked internet prior I would have NEVER EVER chosen EMPIRE TODAY.
This report was posted on Ripoff Report on 05/13/2016 07:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-today/commack-new-york-11725/empire-today-complete-scam-from-initial-sale-to-install-commack-new-york-1305331. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Empire Today will not honor warranty
AUTHOR: - ()
SUBMITTED: Friday, May 27, 2016
It's been 5 weeks since Empire Today has been handling my claim. 3 different people ( who work for Empire) have come in to my house to examine my floors , each has found nothing wrong. In the fine print on my contract I got an independent arbitratior. He found in my favor ( floor completely unlevel, shotty workmanship. Still Empire has not done anything, I'm on the phone with them 4-5 times a week.
#1 UPDATE Employee
Note from Empire Today
AUTHOR: Business Response - (USA)
SUBMITTED: Tuesday, May 17, 2016
Hello Kathy,
We are disappointed to hear about your dissatisfaction with Empire. We would like to learn more, but unfortunately we are unable to verify your Empire customer information. Please contact customersupport@empiretoday.com for further assistance.
Thank you
-Empire Customer Support
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