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Report: #1324397

Complaint Review: Empire Today - dayton Ohio

  • Submitted:
  • Updated:
  • Reported By: Feyana74 — Fairborn Ohio USA
  • Author Not Confirmed What's this?
  • Why?
  • Empire Today dayton, Ohio USA

Empire Today Horrible Customer Service/No show on repairs dayton Ohio

*UPDATE Employee: Empire Response

Show customers why they should trust your business over your competitors...

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  • Without a doubt, THE WORST customer service I've ever experienced.  For three months now I have been waiting on repairs to my floor and 4 TIMES they have scheduled to come out and not only do they not show up but they don't even bother to call me to tell me that they cannot come.  When I call to find out what happened, they tell me that someone will get back to me to reschedule and nothing.  I have to contact them to get an appointment because NOONE has bothered to contact me to offer an apology for inconveniencing me...when I do finally speak with someone to get scheduled for another day, that day comes, nothing....no maintenance....no call.  And yesterday, they increased my credit on my finance card for further purchase at their store!  I would never in my life go back to a company who could care less about their customers.  They've scheduled to come out tomorrow between 10-2. More than likely I will end up calling them and re-scheduling for a future date that will never get done.

This report was posted on Ripoff Report on 08/24/2016 01:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-today/dayton-ohio/empire-today-horrible-customer-serviceno-show-on-repairs-dayton-ohio-1324397. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Empire Response

AUTHOR: Business Response - (USA)

POSTED: Thursday, August 25, 2016

Dear Customer,

We are disappointed to hear that you feel this way. We want to help address your concerns, but unfortunately we are unable to locate your account with the information provided. Please send your contact info to customersupport@empiretoday.com so that we can look into this and help make things right, and mention Ripoff Report in the subject line.
Thank you.

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