Complaint Review: Empire Today - Internet
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- Author Not Confirmed
- Empire Today Internet United States of America
- Phone: 18005882300
- Web: www.empiretoday.com
- Category: Carpet & Tile Stores
Empire Today 70% off special sure, price match guarantee! LIES. OVERCHARGED AND NOT HAPPY Internet
*Author of original report: getting things resolved :-)
*UPDATE Employee: ET Customer Support
*Author of original report: getting runaround
*UPDATE Employee: ET Customer Support
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My husband and I recently had flooring installed by empire today, during their 70% off special Well let me tell you 70% off what?!?!! They over charged us. We paid 3252.00 for laminate floors that look like real hardwood, or so they say. Well I went to a competitive company and was told they would have charged me 1,500.00 for the same floors!! And get this 3,000.00 for real hardwood flooring.
So I immediately called empire today and was told they would give me the price match guaranteed.. well it's been 3 weeks and nothing. I have called them several times to no avail. And now there's gaps forming. I feel like I am getting the run around .. I will not be using this company ever again and do not recommend it to anyone!
This report was posted on Ripoff Report on 02/20/2012 09:07 AM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-today/internet/empire-today-70-off-special-sure-price-match-guarantee-lies-overcharged-and-not-happy-842089. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Author of original report
getting things resolved :-)
AUTHOR: roxynmike - (United States of America)
SUBMITTED: Friday, March 02, 2012
Am very happy with how they are resolving my concerns and issues floors are now fixed and looks absolutely beautiful now am just waiting for the price match but nonetheless very happy.. thank you so much for the help.
#3 UPDATE Employee
ET Customer Support
AUTHOR: Business Response - (USA)
SUBMITTED: Tuesday, February 21, 2012
Roxanna, we understand that weve spoken with you regarding your concerns and that we are in the
process of working towards a resolution. If you have any questions, please dont hesitate to contact us. Thank you. Rebekah Clerk, National Customer Service Manager
#2 Author of original report
getting runaround
AUTHOR: roxynmike - (United States of America)
SUBMITTED: Tuesday, February 21, 2012
Finally got to speak to someone now I have to jump through hoops just to get a price match. When I was promised one three weeks ago. I wish I would've went to the competitive company and got my real hardwood flooring installed. I hate these laminated floors! Now I noticed some peeling on them and I use the stuff im suppose too. >_<`
#1 UPDATE Employee
ET Customer Support
AUTHOR: Business Response - (USA)
SUBMITTED: Monday, February 20, 2012
Roxanne, we regret that you were not satisfied with our pricing and have not received the follow up you desired. We can assure you that we always make it a priority to work with customers whenever they have concerns. Wed like to discuss this with you further but are unable to look up your account with the information provided here. Please call us at 888-588-2315 x4195 or email customersupport@empiretoday.com, and well follow back with you. Thank you. Rebekah Clerk, National Customer Service Manager
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