Report: #1399751

Complaint Review: Empire Today

  • Submitted: Wed, September 13, 2017
  • Updated: Wed, September 13, 2017
  • Reported By: Eddie Loco — Fontana California USA
  • Empire Today

    Nationwide
    USA

Empire Today Empire Flooring & Carpet This company's customer service is absolutely the worse. Los Anges California

*UPDATE Employee: Note from Empire Today.

Show customers why they should trust your business over your competitors...

I had a scheduled appointment with this company and they never showed up for the appoinment.

They never called to cancel or re-schedule another appointment.

The customer service is horrible and they never call you back whenever you leave a message.

 

Empire Today Empire Flooring & Carpet This company's customer service is absolutely the worse. They scheduled an appointment with me on September 09, 2017 and failed to show up, and never called to confirm or cancel, and never called me back to give an explanation as to why they did not show up for the scheduled appointment. i've made several attempts to contact them since this happened but the phone goes to voice message and nobody ever calls back when I leave messages. I read previous reviews from other customers and discovered that this company had treated some of them the same way. It's really just frustrating dealing with them because you get the sense that they are lying when you talk with them....so sad Los Anges California

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This report was posted on Ripoff Report on 09/13/2017 10:20 AM and is a permanent record located here: http://www.ripoffreport.com/reports/empire-today/nationwide/empire-today-empire-flooring-amp-carpet-this-companys-customer-service-is-absolutely-t-1399751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Note from Empire Today.

AUTHOR: Business Response - (USA)

Dear Eddie,

We never want our customers to feel this way, and we'd like to further address your concerns. Please email your account and contact information to customersupport@empire-today.com. Pleasemention Rip-Off report in the subject line so we can follow up with you.
Thank you.

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