Complaint Review: Empire Today - Nationwide
- Empire Today Nationwide USA
- Phone: 800-588-2300
- Web: www.empiretoday.com
- Category: Carpet & Tile Stores
Empire Today Hardwood finish is peeling Nationwide
*Author of original report: update
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Empire installed their scraped engineered hardwood floors thoughout my main level. Less then 2 years the finish started peeling. Call Empire to complain, 1st was told it would be $95 for someone to come and inspect the floors.
2nd -made the appt on a saturday and they were a no-show. No call.
3rd- another appt they sent 2 non-english speaking installers to view and take pictures of the floor. (note the problem wasnt with the installation)
4th-They sent a "independant" inspector (note:sent & paid by Empire)
5th- this independant inspector took pictures and caught him taking pictures of our dog crate(we knew then where this was going)
6-get a call approx. a week later that the finish on the floors are peeling beacuse of our dog.
NOW 1-the salesman said this floors were the BEST for people who owned anipeeling placesmals.
2-the finish is peeling where there are NO scrapes from the dog. *see pictures*its actually going in a different direction
3-on our landing where the dogs run down the steps there are NO places where it is peeling.
So if this was a case of animals nails digging into and causing the finish to peel wouldnt it peel where there are scratches???
Empire will not return our calls!
This report was posted on Ripoff Report on 04/02/2016 08:09 AM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-today/nationwide/empire-today-hardwood-finish-is-peeling-nationwide-1297368. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
update
AUTHOR: - ()
SUBMITTED: Monday, April 04, 2016
Today we received a call from GM Damien Polizzi from EmpireToday about the inspection and he was very apologetic. Asks us if we'd like replacement flooring, some other type of laminate not the hardwood we currently have. If this was indeed all done by scraches from my dogs why would Empire ask if we want it replaced? Guilty perhaps? I want a refund so I can get real floors not the crap Empire sells.
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