Empire Today LLC, contract signed, not honored McHenry Illinois

My husband and I are again looking to replace our windows in our home. We called Empire Today, LLC. back in 2001, 800-588-2300, and a salesman came to our home. I am a hard sell, and this guy was very good at his job. The total for our windows, seven small windows (30" length, 43" width), one bathroom window, and two large windows (70" length and 60" width), were quoted at approximately $4,800. This was phenomenal; when something sounds too good too be true, it usually is. A construction foreman/manager came to our home shortly thereafter. He was uncommunicative and left scratches where he'd used a box knife to scrape away the paint to reveal the material underneath the paint. I figured this out on my own, as he was not forthcoming with this information.



He then left our home, sat in his tiny 4x4 truck on his cellular phone (unlike the other entry, he did not use my telephone). Some 45 minutes later he came back inside my home to say that the job would cost more than the initial contract signed. OK, no problem, I thought the price was too low. However, it was a binding contract... I asked how much more, at which time he left my home again to sit in his truck. Now, our son was 10 months old at this time, he is now 4 , it is difficult, at best, to keep your 10 month old occupied, add in fun times like trying to discuss remodeling your home, you might as well grab a couple of valium to get through the red tape.

He came back into my home and said it would be, at the very least, $500.00 per the two large windows, possibly $200 for each small window. That's a difference of $2,400. No small change. I told him that we were canceling our contract and he said fine, leaving all of the scratches on our walls near the windows, and muddy shoe prints throughout my home. Not believing him, and worrying that this would truly come back to haunt us, I called Empire Today, LLC. directly, cancelled the contract and wrote them a letter which I sent certified the next day. As to the deposit we put down, we had to hound Empire Today, LLC. for six months. One year later we received our $250 back from the company.

I thank my lucky stars that I followed my gut in this instance. My parents used Empire Today, LLC. fifteen years ago. My mother has now passed, so I can only attest to what she'd told me then. They, after having lived in their home for twenty years began remodeling everything, all of this was done in cash as they'd saved for years to remodel their home. Mom purchased four rooms of carpeting and one hallway, all paid in full when she placed the order. In the middle of their remodeling project Empire Today, LLC. insisted that she have them come to the home and install it, and if they did not by the end of that month, which was ten days out, she would lose all of her money. It was installed, then the windows, linoleum, and paneling throughout the home. The carpeting was ruined from all of the workers trailing dirt and debris into my parent's home. The Empire installers did not speak English, which is a shame when you consider everyone in this country is an immigrant, one generation removed, or fifteen.

As to the salesman that came onto this board to speak of how great Empire is, how they are growing, that only attests to the state our economy is in. Cheap is cheap, you cannot make a silk purse out of a sows ear. 99.9% of the United States of America is on a budget, and that is all Empire Today, LLC. is known for, cheap products for the family on a budget. Your entry, sir, really meant nothing. Withdrawal your nose from your employer's dairyaire. Most people when humiliated and deflated by being taken advantage of learn from their mistake and tell their friends and family. They will not write a long explanation as to how bad the company truly is, because most people do not have the time it takes to do such a thing, and that is what companies such as yours count on, people not having time to bad mouth you to a global community. I am a stay at home mother - I can write this at two o'clock in the morning if I wish. And I am just ornery enough to do just that.

Mrs. Lee

Angeline
Carpentersville, Illinois
U.S.A.

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