Report: #956564

Complaint Review: Empire Today

  • Submitted: Thu, October 18, 2012
  • Updated: Fri, October 19, 2012
  • Reported By: Joey — Norwich Connecticut United States of America
  • Empire Today
    200 Elm St, North Haven, CT 06473
    New Haven, Connecticut
    United States of America

Empire Today Kimbra Flooring LLC Wood Flooring Damages New Haven, Connecticut

*UPDATE Employee: ET Customer Support

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Hire Empire Today to install wood floor in the hallways and bedroom. Paul senior project manager came to my home. I have tried to call him many times and no response. They sent out Kimbra Floor LLC. The workers did not even speak english. Floors were installed. Not professional at all. Not a good job installing the wood floors. They have damage walls, trim, doors. Even thing is destroyed. Called Empire Today and spoke to Melissa Kangan. Sent pictures to her. She did not care. She only offered $200 for repairs. That is not enough. The contractor was paid with a bank check and he lost the check. Now, I had to paid $37 to cancel the check. I have to wait 10 days to recieve a new check to pay them. Now, I have to spend more money to fix all the damages that  they  cause in my home. They don't want to send any one out to look at the damages. They don't even want to comprise on the price. Don't ever deal with Paul Cheirman senior project manager. He does not know how to his job. Paul never return any phone calls and never came by to see what  happened... They  are all crocks and don't care.
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#1 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - (USA)

Joey, we regret the issues that occurred during your installation, as we never want our customers to be disappointed in the service they receive. We understand that weve been in contact with you about your concerns and agreed upon a solution. Please do not hesitate to contact us with any additional questions or concerns at 888-588-2315 x4195 or Thank you. Rebekah Clerk, National Customer Service Manager
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