Complaint Review: Empire Today - Northlake Illinois
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- Author Confirmed
- Empire Today .Empiretoday.com Northlake, Illinois U.S.A.
- Phone: 800-5882300
- Web:
- Category: Carpet & Tile Installers
Empire Today DID NOT COMPLETE CARPET INSTALLATION AS AGREED BROKE CONTRACT AND WANTS ME TO PAY Northlake Illinois
*UPDATE Employee: Company Response
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I had hired Empire Today to install carpet in my house on 6/27/09. The installers came and installed carpet on bedrooms and stairs, but they did NOT install carpet on the entrance hallway leading up to the stairs. The order form states "Hallway" is included, and our sales representative Mr. Joseph Orelien had mentioned stairs and hallway in the price quoted.
The installers said they had no more carpet left to do the entrance hallway and left. I did NOT sign the complete installation page. I intend to dispute your charge.
When I called the sales rep, he said Empire will have to charge me MORE money to do the entrance hallway as only top hallway was included, I WAS MISINFORMED and was assured that BOTH hallways would be carpeted.
I have digital pictures of the entrance hallway that has little carpet padding thrown on it and is UNFINISHED, and NOT carpeted as promised to me by Empire. The rep. wants to charge me more money to do the job right. This is unacceptable!
I chose Empire Today after reading about good customer service and fast installation PROMISES, I was offer NEITHER. I am extremely unsatisfied with my experience with Empire Today
NotApplicable
Jersey City, New Jersey
U.S.A.
This report was posted on Ripoff Report on 06/29/2009 06:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-today/northlake-illinois/empire-today-did-not-complete-carpet-installation-as-agreed-broke-contract-and-wants-me-to-465891. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Company Response
AUTHOR: Empire - (U.S.A.)
SUBMITTED: Thursday, July 16, 2009
Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.
Sincerely,
Consumer Advocate Team
Empire Today, LLC
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