Complaint Review: Empire Today
Empire Today Horrible Customer Service and Local Managment Northlake Illinois
I had all new hardwood floors installed on August 15, 2016. The quarter round molding did not match which I told the installed who insisted it did! After they left I left and came back and was sure it did not match! I called my sales guy and told him and asked if it was supposed to match and he told me it should be an exact match and that I needed to call customer service to set up a time for them to come back. I called customer service and they were not able to schedule someone to come until September 3, 2016. I received a call the morning of the 3rd letting me know the installer would be there between 8-10am. At 10 no one had showed up so o began calling customer service. I called 4 times and was put on hold for over 15 minutes each time, I was transferred to voicemail twice and left messages for Lisa Johnson at the local office both times! Finally on my 4th call and after waiting on hold I was informed that the installers van broke down and they would not be coming. I was told Lisa would call me that week to reschedule, I never received a call from her or anyone else. The following Saturday, September 10, 2016, I was in Atlanta and received a call from the installer and customer service saying they were at my house to replace the molding. I had not been told they were coming and would not have scheduled it for a time I was going to be out of town! I spoke with supervisors in the call center and once again left messages for Lisa Johnson. I was promised yet again that Lisa would call me that week to reschedule, she did not. I called September 20, 2016 and spoke to a supervisor in the call center again and was FINALLY transferred to Lisa and not her voicemail! Lisa was EXTREMELY rude and defensive claiming she has not received a call or message from me or from anyone else regarding me, which being that I myself left messages I know is not true. I then asked to speak to her supervisor and was transferred to Joel how was much nice and more professional and helped to schedule the appointment. All in all I am beyond disappointed with the customer service that they have provided!
This report was posted on Ripoff Report on 09/20/2016 07:27 AM and is a permanent record located here: http://www.ripoffreport.com/reports/empire-today/northlake-illinois/empire-today-horrible-customer-service-and-local-managment-northlake-illinois-1329126. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here: