Empire Today Slimy Salesman rips off Empie Today Customers with a Fraudulent Warrantynecessary to have Flooring installed in Kitchen and Bathroom, costing Thousands of Dollars. Orlando Florida

On December 31st, 2007 a Representative from an outside Company, Inspect Solutions, came out and took a look at the problems I have been having with my Wood Laminate Flooring. I hadn't heard anything for a couple of weeks, and was wondering what was going on with the inspection, whenI received a call from the same woman I had spoke to on the 26th of December 2007. She told me that though they felt that the problems that I had been having with my flooring was not caused by a defective product, they would like to come out and re-install the flooring. The product that I had originally installed was no longer being used by the Company, so they would send someone out with more samle of their current product line, which also came with the 25 year warranty. We chose the color and the product was installed today.

The Contractor that did the install was very nice and offered a few helpful tips as far as care for the flooring. He told us, obviously unaware of the issues we had been dealing with, that Empire Today was one of the "Best" Companies he's ever dealt with. We had been discussing putting a new bathtub/shower in our bathroom, and he said if he were us he'd definately go with Empire, because they are the best in the business. I was really surprised after all that I had to go through to have the Company understand my concerns with MY flooring. Maybe this WAS just a "FREAK" thing and we weren't really (intentionally)treated like we weren't important, but it really did feel that way. I really hope that no one else will have to go through what we did in this situation.

I really appreciate the prompt attention to our problem, I am just sorry that I had to post it like this, for everyone to see. I really was at my wits end with this though and felt that it was just a way to vent, I really did not expect a response from Empire, nor did I expect my entire floor to be replaced. I am happy though, that the problem was taken care of...so...Thank you Empire, you really exceeded my expectations and I may just call you when I am ready for my Bathroom remodeling job.

I also just want to tell you that I think the contractor(s) sent out to do the job were commendable! Thanks again to both of you!

I received a phone call today abou 2:55pm from a woman named Angela regarding my flooring issues. I began asking her about the 25 year warranty flooring that I was forced to purchase because I was putting the flooring in my kitchen and bathroom. Angela told me that the warranty was for "product defects", so help me to understand why it is I had to get the more expensive flooring, I should hope that they would take care of ANY product defects irregardless of where the flooring was to be placed. My salesmen told me specifically that because there may be times when the floor might get wet, I would have to purchase the more expensive flooring which came with the 25 year warranty. I was told that I could/should claim the damage to my bathroom floor on my homeowners insurance. They are apparently sending out an outside Company ( Inspect Solutions)to reinspect the problem, as she told me that the chipping could have been caused by something heavy or sharp being dropped on the floor. Water damage to the floor is not covered- What????????? Again why the Warranty????

She said she will be geting ahold of me to set up an appointment with this outside company to re-inspect, this will be the third time we've had someone come out, we're not busy or anything- we like having to go through all of this over and over again. I guess we'll have to be inconvenienced once again by having another person come to our home to see what the problem is. I just really have very little faith in their words or their company after our continuous cat and mouse chase. We'll have to see though, I can't give up- I've spent entirely too much money and time on this issue to give up now.

Thank you for brining your concerns to the attention of Empire Today. Empire Today is dedicated to providing world-class customer service to every customer. We are currently looking into the concerns mentioned in your post. We will contact you within the next three business days. Please feel free to contact us at CustomerSupport@empiretoday.com for further assistance

I was actually dealing with an Empire Today in Sterling Heights, Michigan who failed to respond to my problems with the product. The sales people were obviousy trained through the "company policies" to lie to the potential customer in order to get the customer to purchase the priciest product and advise them of a warranty that doesn't exist, from what I have read- the same problems with the Company are everywhere. The installers are contracted out and really do not know about the Company or their services, from what my husband and I were told by the installers themselves.