Report: #930332

Complaint Review: Empire Today

  • Submitted: Tue, August 21, 2012
  • Updated: Wed, August 22, 2012
  • Reported By: Jwhite Florida — Clermont Florida United States of America
  • Empire Today
    9401 Southridge Park Court,
    Orlando, Florida
    United States of America

Empire Today Empire Carpet Empire Carpet looks horrible after 2 months Orlando, Florida

*UPDATE Employee: ET Customer Support

Show customers why they should trust your business over your competitors...

We did not have a great experience and are not happy with our carpet from Empire Today.  Two months after install, it wore down pretty significantly.  The carpet we chose had a 10 year wear warranty.  We called customer service, and after a few calls with no return call - we got someone out to look at it from Empire.  Empire then hired a "third party", who they paid, to look at it about two months later. 

So, the carpet was 4 months old with significant wear, and they found it to be normal even though the inspection revealed noticeable pile crushing and packing in traffic lanes.  The original pile height was 10/32" which crushed to 4/32" which did not restore height with grooming, according to the inspection report.  We re not happy with our carpet at all as it looks terrible for 4 months old.  Warning - do not use them.
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#1 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - (USA)

Jason, we never want our customers to be disappointed, and we regret that you have not been satisfied with your product. We take customer concerns very seriously, and we will be following up with you soon to discuss the results of your inspection in more detail and explore a resolution. If you have any additional questions or concerns, please call us at 888-588-2315 x4195 or email us at Thank you. Rebekah Clerk, National Customer Service Manager
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