Empire today Damage to my property and blown off by the installer Orlando Florida

My installation experience was just a night mare. I had someone come to my condo that I rent in Orlando to possibly order carpet installation. The sales agent, Lacey, was great. Since the price was fair and I liked the product I went ahead and ordered. I set up the installation for this past weekend on 9/27/2014. I work full-time at a doctor's office and can only do evenings and weekends, and I had a tenant moving in on the 1st so this was the best day. I made sure to tell the sales girl when she set the appt, and the girl over the phone when I called to confirm my appt, that I live an hour away and need at least an hour's notice to get to the condo to let the installer in. That Saturday morning the installer called and stated he was 25 mins away. I explained that it'd take me an hour to get there and that he was suppose to give me more time, he said he was going there anyway, and would wait. I got there and there was no installer. I had no call. After trying to call the installer back and getting no answer, I called the call center (800 number). They tried to call the installer and couldn't get him. They then called the installation manager who didn't answer either. They told me that they had left voicemails for both, that they had to wait for someone to contact them, or that the installer or manager would contact me directly and that I just had to wait. After 3 more calls, and waiting 3 hours, no one at the call center could reach the installer or the installation manager. The supervisor even said that the only job left for the installer was my place and he didn't understand why no one was calling me. I was so mad, and I didn't want to just wait all day and have no one reach me or come install carpet. So I felt forced to reschedule to the following Monday and call out of work. I told the supervisor when I rescheduled that it would HAVE to be after nine am (especially with Monday morning traffic) and that the installer HAD to give me an hour's notice. He said he was marking it priority so it would get done. So today, Monday (9/29/14), I once again get a call telling me the driver is a few minutes away and it was way before 9am. I explain that I am an hour away, that he has no way of getting into the complex without me, and that he will have to wait. Fortunately, he waited this time. Then it took forever for the installation and when I went to sign the paperwork the installer informs me "I have cheap paint" and proceeds to show me where they managed to scrap off a lot of paint on my stairway all the way into the drywall!!! I even took a picture of the damage I was so upset. I spent $150 on the paint alone to repaint that entire stairway prior to this installation. I am so dissatisfied with this service, I will never be ordering again from this company!