Report: #1348163

Complaint Review: Emporium Retail Group, LLC

  • Submitted: Fri, January 06, 2017
  • Updated: Fri, January 06, 2017
  • Reported By: Chad — Brooklyn New York USA
  • Emporium Retail Group, LLC

    Internet
    USA

Emporium Retail Group, LLC Withholding information regarding my bank account and order status. Internet

*REBUTTAL Owner of company: Response from Emporium

*Author of original report: Still waiting....

*REBUTTAL Owner of company: Response from Emporium

Show customers why they should trust your business over your competitors...

 First, I'd just like to say this is the worst experience I've ever had in 36 years of being a consumer. This company is the epitome of corporate greed and outsourcing. The "customer service" representatives don't even speak enough English to answer questions, they just repeat the same thing over and over as if they're reading it from an index card. I placed an order on 12/31/16. I received an invoice that looked legit, telling me how much my payments would be, and that my items would be delivered in 3-5 days. After that I never received any information..no tracking number, shipping notice, anything. Furthermore, no sort of payment was taken out of my checking account. I have literally called every day, only to be given the answer "We are waiting on the ACH to clear with your bank." Let's not forget that their "customer service" department is a collection department. If that's not a red flag, I don't know what is. When I contacted my bank, they said they hadn't received any sort of request for an ACH. I can't get an answer as to if/when I will receive the items that I'm paying 3 times the retail value for., or when and how much they plan to take out of my account. Let's face it, this place is just another evil entity feeding off of people who are broke and burying them deeper in debt. I'm fine with getting screwed over, this is America and I'm used to that. But I want information pertaining to how I'm getting screwed over to be available and in clear English.

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This report was posted on Ripoff Report on 01/06/2017 05:46 PM and is a permanent record located here: http://www.ripoffreport.com/reports/emporium-retail-group-llc/internet/emporium-retail-group-llc-withholding-information-regarding-my-bank-account-and-order-st-1348163. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
0Consumer
2Employee/Owner

#1 REBUTTAL Owner of company

Response from Emporium

AUTHOR: Emporium Retail - (USA)

Hello,

We apologize this matter has yet to be resolved.  We would still like the opporunity to look into this matter and contact you directly. 

Please email us at escalations@vnuretail.com and provide your full name, email address and reference your Rip off Report Claim # 1348163.

Thank you,

Emporium

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#2 Author of original report

Still waiting....

AUTHOR: - ()

 I emailed your escalations department only to receive an email stating that shipment of my order is delayed. The email says my order is expected to ship in 3-5 days, which I know is a lie, because your billing department doesn't even have record of me or my info in their system. I will continue to file reports against you and contact the BBB if necessary. This is a terrible way to run a business. Send me my items!!

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#3 REBUTTAL Owner of company

Response from Emporium

AUTHOR: Emporium Retail - (USA)

Hello,

Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. 

Thank you for making us aware of your experience with our customer service department. 

We are working to improve our customer service and we are working on updating our process so that we can update customers’ orders quickly.  

We would like to get this matter resolved for you as quickly as possible.

We understand your concerns, and will do what we can to provide you with information regarding your order.

For us to look into your order, please email us your full name, phone number, and order number to escalations@vnuretail.com


Sincerely,
Emporium Team

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