Complaint Review: Emporium - Internet
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- Author Confirmed
- Emporium Internet USA
- Phone: 1-866-932-0616
- Web: www.emporium.com
- Category: Department & Outlet Stores
Emporium I am trying to get my money back and cancel my order and every time I call I get sent to a voice mail that says it is full.Internet
*REBUTTAL Owner of company: Response From Emporium
*Author of original report: Can't access website
*REBUTTAL Owner of company: Response from Emporium
Show customers why they should trust your business over your competitors...
I just want to cancel my order and get my $11.68 back and have nothing more to do with this company. I do not authorize any additional monies to be taken out of my account and the stop payment charge from my bank is a hardship. These people take money from folks who can't afford it.
I just want my money back for a table. They took $11.68 and are scheduled to take upwards of $50 a month for something I do not have. I want to cancel and all I am getting is a voicemail that is full. I want my money back and do not auhoirze them to take any more from my account.
This report was posted on Ripoff Report on 10/21/2016 11:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/emporium/internet/emporium-i-am-trying-to-get-my-money-back-and-cancel-my-order-and-every-time-i-call-i-get-1334365. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 REBUTTAL Owner of company
Response From Emporium
AUTHOR: Emporium Retail - (USA)
SUBMITTED: Thursday, November 10, 2016
Hello,
Thank you for reaching out to us. We would be glad to assist you with providing your order number and the technical issues you are having with our website. Please email us at escalations@vnuretail.com and provide us your full name, email address, and phone number associated to your account.
Thank you,
Emporium
#2 Author of original report
Can't access website
AUTHOR: - ()
SUBMITTED: Monday, October 24, 2016
I tired to get the order number for my order and it is amazing that i can't access your website now.
#1 REBUTTAL Owner of company
Response from Emporium
AUTHOR: Emporium Retail - (USA)
SUBMITTED: Monday, October 24, 2016
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We are working to improve our shipping and billing processes so that we can fulfill all orders in a timely manner.
We understand your concerns, and we will do what we can to provide you with information regarding your refund.
For us to look into your order, please email us your full name, phone number, and order number to escalations@vnuretail.com
Sincerely,
Emporium Team​
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