Report: #1350174

Complaint Review: Emporium

  • Submitted: Mon, January 16, 2017
  • Updated: Mon, January 16, 2017
  • Reported By: dyoung1108 — Waxhaw North Carolina USA
  • Emporium

    Internet
    USA

Emporium.com ripoff no responses never shpped charged me for sntohing Internet

*REBUTTAL Owner of company: Response from Emporium

Show customers why they should trust your business over your competitors...

I just wanted to say I am VERY disappointed in Emporium and the service I have gotten thus far. I ordered a small laptop./tablet back in December and received an email that due to holiday orders the order was going to be delayed and if I wanted to cancel to email. I decided to cancel and send that email and got absoulutely no reply back. After Christmas I got in the chat box and verified that my order was cancelled. I was told it was cancelled and that it was an “IT” error of why I couldn’t see that, again I didn’t get any emails or any kind of confirmation of this happening. A few days later I got in the chat again and ask if the order was cancelled and to verify I would NOT be charged.

I was told once again it was cancelled and that my account would update is X amt of days (which I was told before) and not to worry I would NOT be charged. I do believe I got in the chat box once again because I receive in the mail a statement saying I was going to be charged on 1-2-17 and was once again told I wouldn’t be charged and disregard that letter it was automated yada yada yada. So January comes and guess what happened? I GOT CHARGED $101. I am beyond pissed off. I get in chat again and I am told I will get refunded in 10 days, its been 16 and no refund. Get in chat today and I am told that I will receive a check refund. I wasn’t told this before and the account that was charged is now overdrawn and I am getting charged by my bank for all of this this is absolutely ridiculous. I don’t get any email replies to anything, especially from the billing place I have sent email after email and get no responses.

 

So besides all of that happening I did decide to try again on January 8th I put in another order for a similar item I order before that is a little cheaper thinking maybe it will go well this time. Its January 16th and nothing has shipped I don’t get any reasons of why. I get in chat and I am told they are waiting ACH approval or whatever, which doesn’t make sense because they charged me on ACH for the old order so this was already done before!  I don’t know what is going on but this is an absolute mess. I am very disappointed with the service I have gotten from emporium and never have I had to go through all of this crap before. I really hope something can be done and I get ome kind of compensation for all of this mess. I really don’t want to cancel this order yet again and still get charged. Both orders were supposed to be presents and both times I don’t get them so very upsetting when I try to do something nice and cant even do it. 

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This report was posted on Ripoff Report on 01/16/2017 10:12 AM and is a permanent record located here: http://www.ripoffreport.com/reports/emporium/internet/emporiumcom-ripoff-no-responses-never-shpped-charged-me-for-sntohing-internet-1350174. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

Response from Emporium

AUTHOR: Emporium Retail - (USA)

Hello,


Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. 

We are sorry to hear your experience with our company was not a pleasant one.  We would like to look into this matter and get your order delivered to you as quickly as possible.

We would like to further discuss your account with you to ensure you are completely satisfied. Please reach out to us with your full name, order # and reference your complaint # 1350174 at escalations@vnuretail.com 

We look forward to speaking with you to help improve your overall experience with us.

  
Sincerely,
Emporium Team

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