Report: #1343532

Complaint Review: Emporium.com/ private loan servicing

  • Submitted: Thu, December 15, 2016
  • Updated: Thu, December 15, 2016
  • Reported By: KJW — Oklahoma City Oklahoma USA
  • Emporium.com/ private loan servicing

    Internet
    USA

Emporium.com/ private loan servicing No Customer Care Bad Business Internet

*REBUTTAL Owner of company: Response from Emporium

Show customers why they should trust your business over your competitors...

 I came across emporium.com as a suggestion for rebuilding credit. I was approved and placed an order. After a few weeks I called to check on my order and was told it was shipping soon. Each item was shipped separate. Two required a signature for delivery two did not. I am never home when UPS comes by so I cannot sign. When the items were held at a UPS location to pick up, the hours were the same as my work hours , so the items were returned. I have been charged payments in full for all four items even though it has been over a month since the two items were returned. I have sent nine emails to customer service without getting a response. I have called customer service numerous times to be told they would make a note to fix it. I have culled the payment center and hung up on three times then one time was transferred to a support line that does not get answered and the voice mailbox is always full. There has never been a manager in the building when I have spoken with the customer service or payment center. I am continuing to be charged and no one has helped me resolve the matter. Do not use this site emporium.com or private loan servicing. They do not care about issues and will not help you. They are only there to collect money. If nothing changes I will be paying $350 for a pillow and a wind chime. That is a rip off and fraud to be paying for items I do not have, items they have said are in their whatehouse.

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This report was posted on Ripoff Report on 12/15/2016 08:01 PM and is a permanent record located here: http://www.ripoffreport.com/reports/emporiumcom-private-loan-servicing/internet/emporiumcom-private-loan-servicing-no-customer-care-bad-business-internet-1343532. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 REBUTTAL Owner of company

Response from Emporium

AUTHOR: Emporium Retail - (USA)

Hello,

Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. 

We are truly sorry that the experience you've encountered with our company has been an unpleasant one.  We would like the opportunity to resolve this matter for you.

We understand your concerns, and we will do what we can to provide you with information regarding your account.

For us to look into your order, please email us your full name, phone number, order number  and reference your Rip off Report # to escalations@vnuretail.com


Sincerely,

Emporium Team

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