Complaint Review: Emporium.com - Los Angeles California
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- Author Confirmed
- Emporium.com 10920 Wilshire Blvd. Ste 150-9138 Los Angeles, California USA
- Phone: 1-855-245-3510
- Web:
- Category: BBB Better Business Bureau
Emporium.com /Pacific Credit LLC Los Angele Waiting Over 1 Month for Return Label - Have Contacted Min. of 25 times & e-mailed Los Angeles California
*REBUTTAL Owner of company: Response from Emporium
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Placed an order on 10-26-2016. Item Received 11-13-2016. Size was wrong. Called for a return label 11-15-2016. Was promised in 3-5 days.
I have made a minimum of 25 phone calls. Never the same person. When asking for person by name, they do not who that is, or person works another shift.
Multiple contacts Ralph, Cat, Edwin, James, Trevor Ashcroft. E-Mailed twice at Customercare@emporium.com.
Connected to Support Specialist - line says "mail box is full" and disconnects.
Every person I have spoken too guarantees the label will be e-mailed. They all state they will expedite the request for the return label.
Today is 12-12-2016. Nothing. I want a refund of my payment. The items in my garage returned.
Someone has to be able to assist me. Please Help.
This report was posted on Ripoff Report on 12/12/2016 07:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/emporiumcom/los-angeles-california-90024/emporiumcom-pacific-credit-llc-los-angele-waiting-over-1-month-for-return-label-have-1342845. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Response from Emporium
AUTHOR: Emporium Retail - (USA)
SUBMITTED: Friday, December 23, 2016
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We understand your concerns, and will do what we can to ensure you receive the return label(s).
For us to look into your order, please email us your full name, phone number, and order number to escalations@vnuretail.com
Sincerely,
Emporium Team
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